:root{font-family:system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color-scheme:light dark;color:#ffffffde;background-color:#242424;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{font-weight:500;color:#646cff;text-decoration:inherit}a:hover{color:#535bf2}body{margin:0;display:flex;place-items:center;min-width:320px;min-height:100vh}h1{font-size:3.2em;line-height:1.1}button{border-radius:8px;border:1px solid transparent;padding:.6em 1.2em;font-size:1em;font-weight:500;font-family:inherit;background-color:#1a1a1a;cursor:pointer;transition:border-color .25s}button:hover{border-color:#646cff}button:focus,button:focus-visible{outline:4px auto -webkit-focus-ring-color}@media (prefers-color-scheme: light){:root{color:#213547;background-color:#fff}a:hover{color:#747bff}button{background-color:#f9f9f9}}.modal-overlay{position:fixed;inset:0;background-color:#0009;display:flex;justify-content:center;align-items:center;z-index:10000;animation:fadeIn .2s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-content{background:#fff;border-radius:12px;box-shadow:0 10px 40px #0000004d;max-width:600px;width:90%;max-height:90vh;overflow-y:auto;animation:slideUp .3s ease}@keyframes slideUp{0%{transform:translateY(50px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem;border-bottom:2px solid #e9ecef;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:12px 12px 0 0}.modal-header h3{margin:0;font-size:1.25rem;font-weight:600}.modal-header h3 svg{margin-right:.5rem}.modal-close{background:#fff3;border:none;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s ease}.modal-close:hover{background:#ffffff4d}.modal-body{padding:1.5rem}.alert-info-card{background:linear-gradient(135deg,#f5f7fa,#c3cfe2);padding:1rem;border-radius:8px;margin-bottom:1.5rem;border-left:4px solid #667eea}.alert-info-card h4{margin:0 0 .75rem;font-size:.875rem;font-weight:600;color:#495057;text-transform:uppercase;letter-spacing:.5px}.info-row{display:flex;justify-content:space-between;padding:.5rem 0;border-bottom:1px solid rgba(255,255,255,.5)}.info-row:last-child{border-bottom:none}.info-label{font-weight:600;color:#495057;font-size:.875rem}.info-value{color:#212529;font-size:.875rem}.agents-section{margin-bottom:1rem}.agents-section h4{margin:0 0 1rem;font-size:1rem;font-weight:600;color:#495057}.agents-list{display:flex;flex-direction:column;gap:.75rem;max-height:300px;overflow-y:auto}.agent-card{display:flex;align-items:center;padding:1rem;border:2px solid #e9ecef;border-radius:8px;cursor:pointer;transition:all .2s ease;background:#fff}.agent-card:hover{border-color:#667eea;background:#f8f9fa;transform:translate(4px)}.agent-card.selected{border-color:#667eea;background:linear-gradient(135deg,#e8eaf6,#f3e5f5);box-shadow:0 4px 12px #667eea33}.agent-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.25rem;font-weight:600;margin-right:1rem;flex-shrink:0}.agent-info{flex:1}.agent-name{font-weight:600;color:#212529;font-size:1rem;margin-bottom:.25rem}.agent-status{display:flex;align-items:center;gap:.5rem;font-size:.875rem;color:#6c757d}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.status-dot.available{background:#28a745;box-shadow:0 0 6px #28a74599}.status-dot.busy{background:#ffc107}.status-dot.offline{background:#6c757d}.active-alerts-badge{background:#ffc107;color:#212529;padding:.125rem .5rem;border-radius:12px;font-size:.75rem;font-weight:600}.agent-select input[type=radio]{width:20px;height:20px;cursor:pointer}.form-group{margin-bottom:1.5rem}.form-group label{display:block;margin-bottom:.5rem;font-weight:600;color:#495057;font-size:.875rem}.form-control{width:100%;padding:.75rem;border:2px solid #e9ecef;border-radius:8px;font-size:.875rem;font-family:inherit;transition:border-color .2s ease}.form-control:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}textarea.form-control{resize:vertical;min-height:80px}.resolution-options{display:flex;flex-direction:column;gap:.75rem}.resolution-option{display:flex;align-items:center;padding:.75rem 1rem;border:2px solid #e9ecef;border-left:4px solid #e9ecef;border-radius:8px;cursor:pointer;transition:all .2s ease;background:#fff}.resolution-option:hover{background:#f8f9fa;transform:translate(4px)}.resolution-option.selected{background:#f8f9fa;box-shadow:0 4px 12px #0000001a}.resolution-option input[type=radio]{margin-right:.75rem;width:18px;height:18px;cursor:pointer}.resolution-option label{cursor:pointer;margin:0;font-weight:500;color:#495057}.info-box{display:flex;align-items:flex-start;gap:.75rem;padding:.75rem 1rem;background:#e7f3ff;border-left:4px solid #2196f3;border-radius:4px;font-size:.875rem;color:#0d47a1;margin-top:1rem}.info-box svg{margin-top:.125rem;flex-shrink:0}.error-message{display:flex;align-items:center;gap:.5rem;padding:.75rem 1rem;background:#fff3cd;border-left:4px solid #ffc107;border-radius:4px;color:#856404;font-size:.875rem;margin-top:1rem}.loading-text{text-align:center;padding:2rem;color:#6c757d;font-style:italic}.modal-footer{display:flex;justify-content:flex-end;gap:.75rem;padding:1rem 1.5rem;border-top:2px solid #e9ecef;background:#f8f9fa;border-radius:0 0 12px 12px}.modal-footer .btn{padding:.625rem 1.5rem;border:none;border-radius:6px;font-weight:600;font-size:.875rem;cursor:pointer;transition:all .2s ease;display:inline-flex;align-items:center;gap:.5rem}.modal-footer .btn-secondary{background:#6c757d;color:#fff}.modal-footer .btn-secondary:hover{background:#5a6268;transform:translateY(-1px);box-shadow:0 4px 8px #0003}.modal-footer .btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.modal-footer .btn-primary:hover{transform:translateY(-1px);box-shadow:0 4px 12px #667eea66}.modal-footer .btn-info{background:#17a2b8;color:#fff}.modal-footer .btn-info:hover{background:#138496;transform:translateY(-1px);box-shadow:0 4px 8px #17a2b84d}.modal-footer .btn-success{background:#28a745;color:#fff}.modal-footer .btn-success:hover{background:#218838;transform:translateY(-1px);box-shadow:0 4px 8px #28a7454d}@media (max-width: 576px){.modal-content{width:95%;max-height:95vh}.modal-header{padding:1rem}.modal-header h3{font-size:1rem}.modal-body{padding:1rem}.agent-card{padding:.75rem}.agent-avatar{width:40px;height:40px;font-size:1rem}.modal-footer{flex-direction:column}.modal-footer .btn{width:100%;justify-content:center}}.alerts-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;gap:2rem}.alerts-header h2{margin:0}.alert-stats{display:flex;gap:1rem}.alert-stats .stat{padding:.5rem 1rem;border-radius:4px;font-size:.875rem;font-weight:600;color:#fff}.alert-stats .stat.critical{background-color:#dc3545}.alert-stats .stat.high{background-color:#fd7e14}.alert-stats .stat.escalated{background-color:#6f42c1}.alert-stats .stat.processing{background-color:#17a2b8}.section-controls{display:flex;flex-wrap:wrap;gap:1rem;align-items:center;justify-content:space-between;margin-bottom:1rem}.control-group,.filters-group{display:flex;gap:.5rem}.filter-select,.sort-select{padding:.375rem .75rem;border:1px solid #ced4da;border-radius:4px;font-size:.875rem;background-color:#fff}.bulk-operations{display:flex;align-items:center;gap:.5rem;padding:.5rem;background-color:#f8f9fa;border-radius:4px;border:1px solid #e9ecef}.selected-count{font-size:.875rem;font-weight:600;color:#495057}.alerts-table{width:100%;border-collapse:collapse;font-size:.875rem}.alerts-table th,.alerts-table td{padding:.75rem .5rem;border-bottom:1px solid #dee2e6;vertical-align:top}.alerts-table th{background-color:#f8f9fa;font-weight:600;color:#495057;border-top:1px solid #dee2e6}.priority-cell{display:flex;flex-direction:column;gap:.25rem}.priority-indicator{width:8px;height:8px;border-radius:50%;display:inline-block;margin-right:.5rem}.priority-indicator.priority-critical{background-color:#dc3545;box-shadow:0 0 6px #dc354599;animation:pulse-critical 2s infinite}.priority-indicator.priority-high{background-color:#fd7e14}.priority-indicator.priority-medium{background-color:#ffc107}.priority-indicator.priority-low{background-color:#6c757d}.urgency-score{font-size:.75rem;color:#6c757d}.alert-type{display:flex;flex-direction:column;gap:.25rem}.alert-type svg{margin-right:.5rem}.alert-type.emergency,.alert-type.sos{color:#dc3545;font-weight:600}.alert-type.medical,.alert-type.med{color:#fd7e14;font-weight:600}.alert-type.legal{color:#ffc107;font-weight:600}.alert-type.discrete,.alert-type.zzz{color:#6f42c1;font-weight:600}.alert-type.support,.alert-type.live_agent{color:#28a745}.alert-type.system,.alert-type.error{color:#6c757d}.alert-category{font-size:.75rem;color:#6c757d;font-style:italic}.user-info{min-width:120px}.last-checkin{color:#6c757d;font-style:italic}.escalation-info{display:flex;flex-direction:column;gap:.25rem}.escalation-badge{padding:.25rem .5rem;border-radius:12px;font-size:.75rem;font-weight:600;text-align:center}.escalation-badge.level-1{background-color:#fff3cd;color:#856404;border:1px solid #ffeaa7}.escalation-badge.level-2{background-color:#f8d7da;color:#721c24;border:1px solid #f5c2c7}.escalation-badge.level-3{background-color:#dc3545;color:#fff;animation:pulse-critical 2s infinite}.auto-escalate{font-size:.75rem;color:#17a2b8;font-style:italic}.alert-row{transition:all .2s ease}.alert-row:hover{background-color:#f8f9fa}.alert-row.selected{background-color:#e3f2fd!important;border-left:4px solid #2196f3}.alert-row.acknowledged{opacity:.7;background-color:#f8f9fa}.alert-row.critical-escalation{background-color:#fff5f5;border-left:4px solid #dc3545;animation:highlight-critical 3s ease}.acknowledged-info{color:#28a745;font-weight:600}.time-info{min-width:100px}.action-buttons{display:flex;gap:.25rem;flex-wrap:wrap}.action-buttons .btn{padding:.25rem .5rem;font-size:.75rem;min-width:auto}.status-badge{padding:.25rem .5rem;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase}.status-badge.status-pending{background-color:#fff3cd;color:#856404}.status-badge.status-assigned{background-color:#cce5ff;color:#0056b3}.status-badge.status-resolved{background-color:#d4edda;color:#155724}.status-badge.status-critical{background-color:#dc3545;color:#fff;animation:pulse-critical 2s infinite}.alert-statistics{margin-top:2rem;padding:1rem;background-color:#f8f9fa;border-radius:8px;border:1px solid #e9ecef}.stat-panel h4{margin-bottom:1rem;color:#495057}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:1rem}.stat-item{display:flex;flex-direction:column;align-items:center;padding:1rem;background-color:#fff;border-radius:6px;border:1px solid #e9ecef}.stat-value{font-size:2rem;font-weight:700;color:#495057;line-height:1}.stat-label{font-size:.875rem;color:#6c757d;margin-top:.25rem}.processing-indicator{display:flex;align-items:center;gap:.5rem;margin-top:1rem;font-size:.875rem;color:#17a2b8}@keyframes pulse-critical{0%{opacity:1}50%{opacity:.6}to{opacity:1}}@keyframes highlight-critical{0%{background-color:#fff5f5}50%{background-color:#ffebee}to{background-color:#fff5f5}}@media (max-width: 768px){.section-controls{flex-direction:column;align-items:stretch}.control-group,.filters-group{flex-wrap:wrap}.alerts-table{font-size:.75rem}.alerts-table th,.alerts-table td{padding:.5rem .25rem}.action-buttons{flex-direction:column}.stats-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 480px){.alert-stats{flex-direction:column;gap:.5rem}.stats-grid{grid-template-columns:1fr}}.users-statistics{margin-bottom:2rem;padding:1.5rem;background-color:#f8f9fa;border-radius:8px;border:1px solid #e9ecef}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}@media (max-width: 1400px){.stats-grid{grid-template-columns:repeat(4,1fr)}}@media (max-width: 1024px){.stats-grid{grid-template-columns:repeat(3,1fr);gap:.875rem}}.stat-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.5rem;padding:1rem .75rem;background-color:#fff;border-radius:8px;border:1px solid #e9ecef;transition:all .2s ease;text-align:center;min-height:120px}.stat-item:hover{transform:translateY(-2px);box-shadow:0 4px 12px #0000001a}.stat-icon{font-size:2rem;padding:.75rem;border-radius:12px;color:#fff;flex-shrink:0}.stat-item.total .stat-icon{background-color:#6c757d}.stat-item.active .stat-icon{background-color:#28a745}.stat-item.on-trip .stat-icon{background-color:#007bff}.stat-item.completed .stat-icon{background-color:#28a745}.stat-item.overdue .stat-icon{background-color:#dc3545;animation:pulse-critical 2s infinite}.stat-item.zzz-mode .stat-icon{background-color:#6c757d}.stat-item.sleep-mode .stat-icon{background-color:#6f42c1}.stat-content{display:flex;flex-direction:column;align-items:center;gap:.25rem;width:100%}.stat-value{font-size:2rem;font-weight:700;color:#212529;line-height:1}.stat-label{font-size:.813rem;color:#6c757d;font-weight:500;line-height:1.3;word-break:break-word;max-width:100%}.users-controls{display:flex;flex-wrap:wrap;gap:1rem;align-items:center;justify-content:space-between;margin-bottom:1.5rem;padding:1rem;background-color:#f8f9fa;border-radius:6px;border:1px solid #e9ecef}.search-container{position:relative;min-width:250px}.search-icon{position:absolute;left:.75rem;top:50%;transform:translateY(-50%);color:#6c757d;pointer-events:none}.search-input{width:100%;padding:.5rem .75rem .5rem 2.25rem;border:1px solid #ced4da;border-radius:4px;font-size:.875rem;background-color:#fff;color:#495057;transition:border-color .15s ease-in-out,box-shadow .15s ease-in-out}.search-input:hover{border-color:#80bdff}.search-input:focus{border-color:#007bff;outline:none;box-shadow:0 0 0 .2rem #007bff40}.search-input::placeholder{color:#6c757d;opacity:.8}.filter-controls{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap}.filter-group{display:flex;align-items:center;gap:.25rem}.filter-select{padding:.375rem .75rem;border:1px solid #ced4da;border-radius:4px;font-size:.875rem;background-color:#fff;color:#495057;min-width:120px;cursor:pointer}.filter-select option{background-color:#fff;color:#212529;padding:.5rem}.filter-select option:hover{background-color:#f8f9fa}.filter-select:hover{border-color:#80bdff}.filter-select:focus{border-color:#007bff;outline:none;box-shadow:0 0 0 .2rem #007bff40}.bulk-operations{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background-color:#e3f2fd;border-radius:4px;border:1px solid #bbdefb}.selected-count{font-size:.875rem;font-weight:600;color:#1976d2}.users-container{position:relative}.users-grid.enhanced{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:1.25rem}.user-card.enhanced{display:flex;flex-direction:column;background:#fff;border:none;border-radius:16px;padding:0;transition:all .3s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden;box-shadow:0 1px 3px #00000014,0 1px 2px #0000000f}.user-card.enhanced:hover{transform:translateY(-4px);box-shadow:0 12px 28px #0000001f,0 4px 10px #00000014}.user-card.enhanced.selected{box-shadow:0 0 0 2px #3b82f6,0 8px 20px #3b82f626}.card-status-strip{height:4px;width:100%;background:#e5e7eb}.user-card.enhanced.active .card-status-strip{background:linear-gradient(90deg,#22c55e,#16a34a)}.user-card.enhanced.overdue .card-status-strip{background:linear-gradient(90deg,#ef4444,#dc2626)}.user-card.enhanced.on-trip .card-status-strip{background:linear-gradient(90deg,#3b82f6,#2563eb)}.user-card.enhanced.completed .card-status-strip{background:linear-gradient(90deg,#22c55e,#16a34a)}.user-card.enhanced.cancelled .card-status-strip{background:linear-gradient(90deg,#9ca3af,#6b7280)}.user-card.enhanced.paused .card-status-strip{background:linear-gradient(90deg,#f59e0b,#d97706)}.user-card.enhanced.sleep-mode .card-status-strip{background:linear-gradient(90deg,#8b5cf6,#7c3aed)}.user-card.enhanced.escalation .card-status-strip{background:linear-gradient(90deg,#ef4444,#ff4500);animation:strip-pulse 2s infinite}.user-card.enhanced.alert-sos .card-status-strip{background:linear-gradient(90deg,#dc2626,#991b1b);animation:strip-pulse 1.5s infinite}.user-card.enhanced.alert-med .card-status-strip{background:linear-gradient(90deg,#2563eb,#1d4ed8);animation:strip-pulse 1.5s infinite}.user-card.enhanced.alert-legal .card-status-strip{background:linear-gradient(90deg,#d97706,#b45309);animation:strip-pulse 1.5s infinite}.user-card.enhanced.inactive .card-status-strip{background:#d1d5db}@keyframes strip-pulse{0%,to{opacity:1}50%{opacity:.6}}@keyframes pulse-escalation{0%,to{box-shadow:0 1px 3px #ff45001a}50%{box-shadow:0 4px 16px #ff450040}}.user-card.enhanced.escalation{animation:pulse-escalation 2.5s infinite}.user-card.enhanced.alert-sos{animation:pulse-sos 2s infinite}.user-card.enhanced.alert-med{animation:pulse-med 2s infinite}.user-card.enhanced.alert-legal{animation:pulse-legal 2s infinite}@keyframes pulse-sos{0%,to{box-shadow:0 1px 3px #dc26261a}50%{box-shadow:0 4px 20px #dc26264d}}@keyframes pulse-med{0%,to{box-shadow:0 1px 3px #2563eb1a}50%{box-shadow:0 4px 20px #2563eb4d}}@keyframes pulse-legal{0%,to{box-shadow:0 1px 3px #d977061a}50%{box-shadow:0 4px 20px #d977064d}}.user-card-header{display:flex;justify-content:space-between;align-items:center;padding:1rem 1.25rem .75rem;gap:.75rem}.user-identity{display:flex;align-items:center;gap:.75rem;flex:1;min-width:0}.user-identity input[type=checkbox]{margin:0;width:16px;height:16px;accent-color:#3b82f6;cursor:pointer;flex-shrink:0}.user-avatar{width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:1rem;color:#fff;background:linear-gradient(135deg,#6b7280,#4b5563)}.user-avatar.active{background:linear-gradient(135deg,#22c55e,#16a34a)}.user-avatar.overdue{background:linear-gradient(135deg,#ef4444,#dc2626)}.user-avatar.on-trip{background:linear-gradient(135deg,#3b82f6,#2563eb)}.user-avatar.completed{background:linear-gradient(135deg,#22c55e,#16a34a)}.user-avatar.cancelled{background:linear-gradient(135deg,#9ca3af,#6b7280)}.user-avatar.paused{background:linear-gradient(135deg,#f59e0b,#d97706)}.user-avatar.sleep-mode{background:linear-gradient(135deg,#8b5cf6,#7c3aed)}.user-avatar.escalation{background:linear-gradient(135deg,#ef4444,#ff4500);animation:avatar-pulse 2s infinite}.user-avatar.alert-sos{background:linear-gradient(135deg,#dc2626,#991b1b);animation:avatar-pulse 1.5s infinite}.user-avatar.alert-med{background:linear-gradient(135deg,#2563eb,#1d4ed8);animation:avatar-pulse 1.5s infinite}.user-avatar.alert-legal{background:linear-gradient(135deg,#d97706,#b45309);animation:avatar-pulse 1.5s infinite}.user-avatar.inactive{background:linear-gradient(135deg,#d1d5db,#9ca3af)}@keyframes avatar-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.08)}}.user-info{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.user-name{font-size:.95rem;font-weight:700;color:#1f2937;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.phone-number{font-size:.78rem;color:#9ca3af;font-family:SF Mono,Fira Code,monospace;letter-spacing:.3px}.btn-delete-user{display:flex;align-items:center;justify-content:center;width:30px;height:30px;border:none;border-radius:6px;background:transparent;color:#d1d5db;font-size:.8rem;cursor:pointer;flex-shrink:0;transition:background .15s ease,color .15s ease}.btn-delete-user:hover{background:#fee2e2;color:#dc2626}.btn-delete-user:active{background:#fecaca;color:#b91c1c}.status-badge{padding:.3rem .85rem;border-radius:20px;font-size:.7rem;font-weight:700;text-transform:uppercase;white-space:nowrap;border:none;letter-spacing:.5px;flex-shrink:0}.status-badge.active{background:#dcfce7;color:#166534}.status-badge.overdue{background:#fee2e2;color:#991b1b}.status-badge.on-trip{background:#dbeafe;color:#1e40af}.status-badge.completed{background:#dcfce7;color:#166534}.status-badge.cancelled{background:#f3f4f6;color:#4b5563}.status-badge.paused{background:#fef3c7;color:#92400e}.status-badge.sleep-mode{background:#ede9fe;color:#5b21b6}.status-badge.inactive{background:#f3f4f6;color:#6b7280}.status-badge.escalation{background:#fee2e2;color:#dc2626;animation:badge-pulse 2s infinite}.status-badge.alert-sos{background:#fee2e2;color:#991b1b;font-weight:800;animation:badge-pulse-sos 1.5s infinite}.status-badge.alert-med{background:#dbeafe;color:#1e3a8a;font-weight:800;animation:badge-pulse-med 1.5s infinite}.status-badge.alert-legal{background:#fef3c7;color:#78350f;font-weight:800;animation:badge-pulse-legal 1.5s infinite}@keyframes badge-pulse{0%,to{background:#fee2e2}50%{background:#fecaca}}@keyframes badge-pulse-sos{0%,to{background:#fee2e2}50%{background:#fca5a5}}@keyframes badge-pulse-med{0%,to{background:#dbeafe}50%{background:#93c5fd}}@keyframes badge-pulse-legal{0%,to{background:#fef3c7}50%{background:#fcd34d}}.user-details-grid{display:grid;grid-template-columns:1fr 1fr;gap:.5rem 1rem;padding:.25rem 1.25rem;margin-bottom:.75rem}.detail-item{display:flex;align-items:flex-start;gap:.6rem;padding:.35rem 0;min-width:0}.detail-item.cases{grid-column:1 / -1}.detail-icon{width:30px;height:30px;min-width:30px;border-radius:8px;background:#f3f4f6;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px}.detail-icon svg,.detail-item>svg{color:#6b7280;font-size:.8rem}.detail-item>div:last-child{flex:1;min-width:0}.detail-item .label{font-size:.68rem;color:#9ca3af;font-weight:600;text-transform:uppercase;letter-spacing:.6px;line-height:1.2;margin-bottom:2px}.detail-item .value{font-size:.85rem;color:#374151;font-weight:500;line-height:1.3;word-break:break-word}.detail-item .value.mode{text-transform:capitalize;color:#7c3aed;font-weight:700}.detail-item .country{color:#9ca3af;font-size:.8rem}.user-actions{display:flex;flex-direction:column;gap:0;margin-top:auto;padding:.75rem 1.25rem 1rem;border-top:1px solid #f3f4f6;background:#fafafa;border-radius:0 0 16px 16px}.trip-status-controls{display:flex;align-items:center;gap:.5rem;width:100%}.trip-status-select{flex:1;padding:.45rem .75rem;border:1.5px solid #e5e7eb;border-radius:10px;font-size:.82rem;background-color:#fff;color:#374151;cursor:pointer;font-weight:500;transition:all .2s}.trip-status-select option{background-color:#fff;color:#212529;padding:.5rem}.trip-status-select:hover:not(:disabled){border-color:#93c5fd}.trip-status-select:focus{border-color:#3b82f6;outline:none;box-shadow:0 0 0 3px #3b82f626}.trip-status-select:disabled{background-color:#f3f4f6;color:#9ca3af;cursor:not-allowed}.trip-status-info{display:flex;align-items:flex-start;gap:.4rem;margin-top:.5rem;padding:.45rem .65rem;border-radius:8px;font-size:.76rem;font-weight:500;line-height:1.4;transition:background .2s,color .2s}.trip-status-info-icon{margin-top:2px;flex-shrink:0;font-size:.72rem}.save-status-btn{padding:.45rem 1rem;font-size:.82rem;font-weight:700;background:linear-gradient(135deg,#22c55e,#16a34a);color:#fff;border:none;border-radius:10px;cursor:pointer;transition:all .2s ease;white-space:nowrap;display:flex;align-items:center;gap:.375rem}.save-status-btn:hover:not(:disabled){background:linear-gradient(135deg,#16a34a,#15803d);transform:translateY(-1px);box-shadow:0 4px 12px #16a34a4d}.save-status-btn:disabled{background:#d1d5db;cursor:not-allowed}.save-status-btn svg{font-size:.82rem}.no-data{display:flex;flex-direction:column;align-items:center;gap:.5rem;padding:3rem;color:#6c757d;font-size:1rem;background-color:#f8f9fa;border-radius:8px;border:1px solid #e9ecef}.no-data svg{font-size:2rem;color:#adb5bd}@keyframes pulse-critical{0%{opacity:1;transform:scale(1)}50%{opacity:.7;transform:scale(1.05)}to{opacity:1;transform:scale(1)}}@keyframes pulse-overdue{0%{background-color:#f8d7da}50%{background-color:#f5c2c7}to{background-color:#f8d7da}}@media (max-width: 1200px){.users-grid.enhanced{grid-template-columns:repeat(auto-fill,minmax(320px,1fr))}.users-controls{flex-direction:column;align-items:stretch}.filter-controls{justify-content:center}}@media (max-width: 768px){.stats-grid{grid-template-columns:repeat(3,1fr);gap:.75rem}.stat-item{min-height:110px;padding:.75rem .5rem}.stat-icon{font-size:1.75rem;padding:.625rem}.stat-value{font-size:1.75rem}.stat-label{font-size:.75rem}.users-grid.enhanced,.user-details-grid{grid-template-columns:1fr}.users-controls{gap:.75rem}.search-container{min-width:unset;width:100%}.filter-controls{width:100%;justify-content:space-between}.filter-select{min-width:auto;flex:1}}@media (max-width: 480px){.stats-grid{grid-template-columns:repeat(2,1fr);gap:.625rem}.stat-item{min-height:100px;padding:.625rem .5rem}.stat-icon{font-size:1.5rem;padding:.5rem}.stat-value{font-size:1.5rem}.stat-label{font-size:.688rem;line-height:1.2}.user-card-header{flex-direction:column;align-items:flex-start;gap:.5rem}}.user-card.enhanced.loading{opacity:.7;pointer-events:none}.user-card.enhanced.loading:after{content:"";position:absolute;inset:0;background:#fffc;display:flex;align-items:center;justify-content:center;border-radius:8px}.user-card.enhanced.priority-high{box-shadow:0 0 0 2px #ffc107}.user-card.enhanced.priority-critical{box-shadow:0 0 0 2px #dc3545;animation:pulse-critical 2s infinite}.detail-item.cases .value{color:#ffc107;font-weight:600}.notification-indicator{position:fixed;top:20px;right:20px;background-color:#007bff;color:#fff;padding:.5rem 1rem;border-radius:4px;font-size:.875rem;z-index:1000;opacity:0;transform:translate(100%);transition:all .3s ease}.notification-indicator.show{opacity:1;transform:translate(0)}.task-modal{max-width:600px;width:90%}.task-modal .modal-body{padding:24px;max-height:70vh;overflow-y:auto}.task-modal .form-group label{display:block;margin-bottom:8px;font-weight:600;color:#333;font-size:.95rem}.task-modal .form-control{width:100%;padding:10px 14px;border:2px solid #e1e5e9;border-radius:8px;font-size:.95rem;transition:all .2s}.task-modal .form-control:focus{border-color:#667eea;outline:none;box-shadow:0 0 0 3px #667eea1a}.task-modal textarea.form-control{resize:vertical;font-family:inherit;min-height:80px}.user-task-info{background:#f8f9fa;padding:16px;border-radius:8px;border-left:4px solid #667eea;margin-top:16px}.user-task-info strong{display:block;color:#667eea;margin-bottom:8px;font-size:.95rem}.user-task-info div{margin:4px 0;color:#666;font-size:.9rem}.trip-status-controls{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.notes-modal{max-width:800px;width:90%;max-height:90vh;overflow-y:auto}.user-notes-info{background:#f0f4ff;padding:12px 16px;border-radius:8px;margin-bottom:20px;display:flex;gap:24px;border-left:4px solid #667eea}.user-notes-info div{font-size:14px;color:#333}.user-notes-info strong{color:#667eea;margin-right:6px}.no-notes{text-align:center;padding:60px 20px;color:#999}.no-notes svg{font-size:3rem;color:#ddd;margin-bottom:16px}.no-notes p{font-size:1.1rem;margin:0}.all-notes-list{display:flex;flex-direction:column;gap:16px}.note-card{background:#fff;border:2px solid #e1e5e9;border-radius:10px;overflow:hidden;transition:all .2s}.note-card:hover{border-color:#667eea;box-shadow:0 4px 12px #667eea26}.note-card.priority-urgent,.note-card.priority-high{border-left:5px solid #dc3545}.note-card.priority-medium{border-left:5px solid #ffc107}.note-card.priority-low{border-left:5px solid #28a745}.note-card-header{background:#f8f9fa;padding:12px 16px;display:flex;justify-content:space-between;align-items:center;border-bottom:2px solid #e1e5e9}.note-type-badge{display:flex;align-items:center;gap:8px;font-weight:600;color:#667eea;font-size:.9rem;text-transform:uppercase}.note-type-badge svg{color:#667eea}.priority-badge{padding:4px 12px;border-radius:20px;font-size:.75rem;font-weight:600;text-transform:uppercase}.priority-badge.priority-urgent{background:#dc3545;color:#fff}.priority-badge.priority-high{background:#ff6b6b;color:#fff}.priority-badge.priority-medium{background:#ffc107;color:#333}.priority-badge.priority-low{background:#28a745;color:#fff}.note-card-body{padding:16px}.note-card-body .note-description,.note-card-body .note-additional{margin-bottom:16px}.note-card-body .note-description strong,.note-card-body .note-additional strong{display:block;margin-bottom:6px;color:#333;font-size:.9rem}.note-card-body .note-description p,.note-card-body .note-additional p{margin:0;color:#666;line-height:1.6;font-size:.95rem}.note-card-meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;padding-top:12px;border-top:1px solid #e1e5e9}.meta-item{display:flex;align-items:center;gap:8px;font-size:.85rem;color:#666}.meta-item svg{color:#667eea;font-size:.9rem}.existing-notes-section{margin-top:20px;padding-top:20px;border-top:2px solid #e1e5e9}.existing-notes-section h4{color:#333;font-size:1rem;margin-bottom:12px;display:flex;align-items:center;gap:8px}.existing-notes-section h4 svg{color:#667eea}.notes-list{display:flex;flex-direction:column;gap:12px;max-height:300px;overflow-y:auto}.note-item{background:#f8f9fa;border:1px solid #e1e5e9;border-radius:8px;padding:12px;font-size:.9rem}.note-item.priority-urgent,.note-item.priority-high{border-left:4px solid #dc3545}.note-item.priority-medium{border-left:4px solid #ffc107}.note-item.priority-low{border-left:4px solid #28a745}.note-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.note-type{font-weight:600;color:#667eea;font-size:.8rem}.note-priority{padding:2px 8px;border-radius:12px;font-size:.7rem;font-weight:600;text-transform:uppercase}.note-priority.priority-urgent{background:#dc3545;color:#fff}.note-priority.priority-high{background:#ff6b6b;color:#fff}.note-priority.priority-medium{background:#ffc107;color:#333}.note-priority.priority-low{background:#28a745;color:#fff}.note-item .note-description{color:#333;margin-bottom:8px;line-height:1.5}.note-additional{background:#fff;padding:8px;border-radius:4px;margin-top:8px;font-size:.85rem}.note-additional strong{color:#667eea;display:inline;margin-right:4px}.note-meta{display:flex;justify-content:space-between;margin-top:8px;padding-top:8px;border-top:1px solid #e1e5e9;font-size:.75rem;color:#999}.note-item-more{text-align:center;padding:12px;background:#e7f0ff;border-radius:8px;color:#667eea;font-weight:500;font-size:.9rem}.btn-info{background:linear-gradient(135deg,#17a2b8,#138496);color:#fff;border:none}.btn-info:hover{background:linear-gradient(135deg,#138496,#117a8b);transform:translateY(-1px);box-shadow:0 4px 8px #17a2b84d}@media (max-width: 768px){.notes-modal{max-width:95%}.user-notes-info{flex-direction:column;gap:8px}.note-card-meta{grid-template-columns:1fr}.trip-status-controls .btn-sm{font-size:.8rem;padding:.3rem .6rem}}.section-title-group{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.live-sync-indicator{display:inline-flex;align-items:center;gap:.35rem;font-size:.75rem;color:#6b7280;font-weight:500;background:#f0fdf4;border:1px solid #bbf7d0;padding:.2rem .6rem;border-radius:999px}.live-dot{width:7px;height:7px;background:#22c55e;border-radius:50%;display:inline-block;animation:livePulse 1.8s ease-in-out infinite}@keyframes livePulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.85)}}.resolution-badge{display:inline-flex;align-items:center;gap:.3rem;font-size:.72rem;font-weight:700;padding:.25rem .6rem;border-radius:999px;letter-spacing:.02em;white-space:nowrap}.resolution-badge.is-resolved{background:#dcfce7;color:#166534;border:1px solid #bbf7d0}.resolution-badge.not-resolved{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.escalation-statistics{margin-bottom:1.5rem;padding:1.25rem;background:linear-gradient(135deg,#f8fafc,#f1f5f9);border-radius:16px;border:1px solid #e2e8f0}.escalation-statistics .stats-grid{display:grid!important;grid-template-columns:repeat(4,1fr);gap:.75rem}.escalation-statistics .stat-item{display:flex;align-items:center;gap:.75rem;padding:.875rem 1rem;background:#fff;border-radius:14px;border:1px solid #e2e8f0;transition:all .25s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 3px #0000000a;min-height:auto;flex-direction:row;text-align:left;justify-content:flex-start}.escalation-statistics .stat-item:hover{transform:translateY(-3px);box-shadow:0 6px 16px #0000001a}.escalation-statistics .stat-icon{font-size:1rem;width:38px;height:38px;min-width:38px;display:flex;align-items:center;justify-content:center;border-radius:10px;color:#fff;flex-shrink:0;padding:0}.escalation-statistics .stat-item.total .stat-icon{background:linear-gradient(135deg,#64748b,#475569)}.escalation-statistics .stat-item.active .stat-icon{background:linear-gradient(135deg,#22c55e,#16a34a)}.escalation-statistics .stat-item.pending .stat-icon{background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff}.escalation-statistics .stat-item.critical .stat-icon{background:linear-gradient(135deg,#ef4444,#dc2626);animation:stat-pulse 2s infinite}.escalation-statistics .stat-item.high-level .stat-icon{background:linear-gradient(135deg,#f97316,#ea580c)}.escalation-statistics .stat-item.resolved .stat-icon{background:linear-gradient(135deg,#06b6d4,#0891b2)}.escalation-statistics .stat-content{display:flex;flex-direction:column;min-width:0;flex:1}.escalation-statistics .stat-value{font-size:1.5rem;font-weight:800;color:#1e293b;line-height:1}.escalation-statistics .stat-label{font-size:.68rem;color:#64748b;margin-top:.2rem;font-weight:600;text-transform:uppercase;letter-spacing:.4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@keyframes stat-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.06)}}.escalation-controls{display:flex;flex-wrap:wrap;gap:1rem;align-items:center;justify-content:space-between;margin-bottom:1.5rem;padding:1rem 1.25rem;background:#fff;border-radius:14px;border:1px solid #e2e8f0;box-shadow:0 1px 3px #0000000a}.escalation-controls .search-container{position:relative;min-width:280px}.escalation-controls .search-icon{position:absolute;left:.85rem;top:50%;transform:translateY(-50%);color:#94a3b8;pointer-events:none;font-size:.85rem}.escalation-controls .search-input{width:100%;padding:.6rem .85rem .6rem 2.5rem;border:1.5px solid #e2e8f0;border-radius:10px;font-size:.85rem;background:#f8fafc;color:#334155;transition:all .2s}.escalation-controls .search-input:focus{border-color:#3b82f6;outline:none;box-shadow:0 0 0 3px #3b82f61f;background:#fff}.escalation-controls .search-input::placeholder{color:#94a3b8}.escalation-controls .filter-controls{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap}.escalation-controls .filter-group{display:flex;align-items:center;gap:.35rem}.escalation-controls .filter-group>svg{color:#94a3b8;font-size:.8rem}.escalation-controls .filter-select{padding:.45rem .75rem;border:1.5px solid #e2e8f0;border-radius:8px;font-size:.82rem;background:#fff;color:#475569;min-width:120px;cursor:pointer;transition:all .2s;font-weight:500}.escalation-controls .filter-select:hover{border-color:#93c5fd}.escalation-controls .filter-select:focus{border-color:#3b82f6;outline:none;box-shadow:0 0 0 3px #3b82f61f}.escalation-controls .bulk-operations{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:#eff6ff;border-radius:10px;border:1px solid #bfdbfe}.escalation-controls .selected-count{font-size:.82rem;font-weight:700;color:#2563eb}.escalations-container{position:relative}.escalations-list{display:flex;flex-direction:column;gap:.875rem}.escalation-card{background:#fff;border:none;border-radius:16px;overflow:hidden;transition:all .3s cubic-bezier(.4,0,.2,1);position:relative;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a}.escalation-card:hover{transform:translateY(-3px);box-shadow:0 10px 24px #0000001a,0 4px 8px #0000000f}.escalation-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;border-radius:16px 0 0 16px;background:#d1d5db}.escalation-card.level-1:before{background:linear-gradient(180deg,#22c55e,#16a34a)}.escalation-card.level-2:before{background:linear-gradient(180deg,#f59e0b,#d97706)}.escalation-card.level-3:before{background:linear-gradient(180deg,#f97316,#ea580c)}.escalation-card.level-4:before{background:linear-gradient(180deg,#ef4444,#dc2626)}.escalation-card.level-5:before{background:linear-gradient(180deg,#7c3aed,#6d28d9);animation:strip-glow 2s infinite}.escalation-card.level-1,.escalation-card.level-2,.escalation-card.level-3,.escalation-card.level-4,.escalation-card.level-5{border-left:none}.escalation-card.level-5{box-shadow:0 1px 3px #7c3aed26,0 1px 2px #7c3aed1a}@keyframes strip-glow{0%,to{opacity:1}50%{opacity:.65}}.escalation-card.status-active{background:linear-gradient(135deg,#fafffe,#f0fdf4)}.escalation-card.status-pending{background:linear-gradient(135deg,#fffefb,#fefce8)}.escalation-card.status-in-progress{background:linear-gradient(135deg,#fafcff,#eff6ff)}.escalation-card.status-resolved{background:#f8fafc;opacity:.75}.escalation-card.status-cancelled{background:#f9fafb;opacity:.65}.escalation-card.priority-low,.escalation-card.priority-medium,.escalation-card.priority-high,.escalation-card.priority-critical{background:#fff!important;color:inherit!important}.escalation-card.status-active.priority-low,.escalation-card.status-active.priority-medium,.escalation-card.status-active.priority-high,.escalation-card.status-active.priority-critical{background:linear-gradient(135deg,#fafffe,#f0fdf4)!important}.escalation-card.status-pending.priority-low,.escalation-card.status-pending.priority-medium,.escalation-card.status-pending.priority-high,.escalation-card.status-pending.priority-critical{background:linear-gradient(135deg,#fffefb,#fefce8)!important}.escalation-card.status-in-progress.priority-low,.escalation-card.status-in-progress.priority-medium,.escalation-card.status-in-progress.priority-high,.escalation-card.status-in-progress.priority-critical{background:linear-gradient(135deg,#fafcff,#eff6ff)!important}.escalation-card.status-escalated{background:linear-gradient(135deg,#fdfcfc,#fdf4f4 60%,#fef0f0)!important;border:1px solid rgba(220,38,38,.14)!important;box-shadow:0 2px 10px #dc262614,0 1px 3px #0000000d!important}.escalation-card.priority-critical{box-shadow:0 0 0 2px #ef444440,0 4px 12px #ef44441a;animation:card-pulse-critical 2.5s infinite}.escalation-card.priority-high{box-shadow:0 0 0 1px #f9731633,0 2px 8px #f9731614}@keyframes card-pulse-critical{0%,to{box-shadow:0 0 0 2px #ef444440,0 4px 12px #ef44441a}50%{box-shadow:0 0 0 4px #ef444426,0 8px 20px #ef444426}}.escalation-header{display:flex;align-items:center;justify-content:space-between;padding:1rem 1.25rem 1rem 1.5rem;gap:1rem}.escalation-main-info{display:flex;align-items:center;gap:.75rem;flex:1;min-width:0}.escalation-main-info input[type=checkbox]{margin:0;width:16px;height:16px;accent-color:#3b82f6;cursor:pointer;flex-shrink:0}.escalation-level-indicator{display:flex;flex-direction:column;align-items:center;gap:2px;padding:.4rem .6rem;border-radius:10px;min-width:44px;border:none;position:relative}.escalation-card.level-1 .escalation-level-indicator{background:#dcfce7}.escalation-card.level-2 .escalation-level-indicator{background:#fef3c7}.escalation-card.level-3 .escalation-level-indicator{background:#ffedd5}.escalation-card.level-4 .escalation-level-indicator{background:#fee2e2}.escalation-card.level-5 .escalation-level-indicator{background:#ede9fe;animation:level5-pulse 2s infinite}@keyframes level5-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}.escalation-level-indicator svg{font-size:.7rem}.escalation-card.level-1 .escalation-level-indicator svg{color:#16a34a}.escalation-card.level-2 .escalation-level-indicator svg{color:#d97706}.escalation-card.level-3 .escalation-level-indicator svg{color:#ea580c}.escalation-card.level-4 .escalation-level-indicator svg{color:#dc2626}.escalation-card.level-5 .escalation-level-indicator svg{color:#7c3aed}.level-number{font-size:.8rem;font-weight:800;line-height:1}.escalation-card.level-1 .level-number{color:#16a34a}.escalation-card.level-2 .level-number{color:#d97706}.escalation-card.level-3 .level-number{color:#ea580c}.escalation-card.level-4 .level-number{color:#dc2626}.escalation-card.level-5 .level-number{color:#7c3aed}.type-icon{font-size:1rem;padding:.55rem;border-radius:10px;width:36px;height:36px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.escalation-card.status-active .type-icon{color:#16a34a;background:#dcfce7}.escalation-card.status-pending .type-icon{color:#d97706;background:#fef3c7}.escalation-card.status-in-progress .type-icon{color:#2563eb;background:#dbeafe}.escalation-card.status-resolved .type-icon{color:#64748b;background:#f1f5f9}.escalation-card.status-escalated .type-icon{color:#dc2626;background:#fee2e2}.type-icon{color:#3b82f6;background:#eff6ff}.escalation-identity{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.escalation-identity .user-name{font-size:.95rem;font-weight:700;color:#1e293b;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.escalation-identity .phone-number{font-size:.78rem;color:#475569;font-family:SF Mono,Fira Code,monospace;letter-spacing:.4px;font-weight:500}.escalation-card.status-escalated .escalation-identity .user-name{color:#1e293b;font-weight:800;font-size:1rem}.escalation-card.status-escalated .escalation-identity .phone-number{color:#1d4ed8;font-weight:600;font-size:.82rem}.escalation-status-info{display:flex;align-items:center;gap:.5rem;flex-shrink:0}.escalation-card .status-badge{padding:.3rem .75rem;border-radius:20px;font-size:.68rem;font-weight:700;text-transform:uppercase;white-space:nowrap;letter-spacing:.5px;border:none}.escalation-card .status-badge.status-active{background:#dcfce7;color:#166534}.escalation-card .status-badge.status-pending{background:#fef3c7;color:#92400e}.escalation-card .status-badge.status-in-progress{background:#dbeafe;color:#1e40af}.escalation-card .status-badge.status-resolved{background:#f1f5f9;color:#475569}.escalation-card .status-badge.status-cancelled{background:#f3f4f6;color:#6b7280}.escalation-card .status-badge.status-escalated{background:#fee2e2;color:#991b1b;animation:badge-flash 2s infinite}@keyframes badge-flash{0%,to{opacity:1}50%{opacity:.7}}.escalation-card .priority-badge{padding:.3rem .65rem;border-radius:8px;font-size:.65rem;font-weight:800;text-transform:uppercase;white-space:nowrap;letter-spacing:.6px;border:none}.escalation-card .priority-badge.priority-critical{background:linear-gradient(135deg,#ef4444,#dc2626);color:#fff}.escalation-card .priority-badge.priority-high{background:linear-gradient(135deg,#f97316,#ea580c);color:#fff}.escalation-card .priority-badge.priority-medium{background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff}.escalation-card .priority-badge.priority-low{background:#e2e8f0;color:#475569}.escalation-time{display:flex;align-items:center;gap:.3rem;font-size:.8rem;color:#64748b;font-weight:500;padding:.25rem .5rem;background:#f1f5f9;border-radius:8px}.escalation-time svg{font-size:.7rem;color:#94a3b8}.escalation-actions{display:flex;gap:.35rem;align-items:center;flex-shrink:0}.escalation-actions .btn{padding:.4rem .65rem;font-size:.75rem;min-width:auto;display:flex;align-items:center;justify-content:center;border-radius:8px;border:none;cursor:pointer;transition:all .2s}.escalation-actions .btn-info{background:#eff6ff;color:#2563eb}.escalation-actions .btn-info:hover{background:#dbeafe;transform:translateY(-1px)}.escalation-actions .btn-success:hover:not(:disabled){background:#059669;transform:translateY(-1px)}.escalation-actions .btn-warning{background:#fef3c7;color:#d97706}.escalation-actions .btn-warning:hover{background:#fde68a;transform:translateY(-1px)}.escalation-details{border-top:1px solid #e2e8f0;padding:1.25rem 1.5rem;background:linear-gradient(180deg,#f8fafc,#f1f5f9)}.details-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem;margin-bottom:1rem}.detail-section{background:#fff;border-radius:12px;padding:1rem 1.25rem;border:1px solid #e2e8f0;box-shadow:0 1px 2px #00000008}.detail-section h5{margin:0 0 .875rem;color:#1e293b;font-size:.82rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;border-bottom:2px solid #e2e8f0;padding-bottom:.5rem}.escalation-details .detail-item{display:flex;justify-content:space-between;align-items:center;margin-bottom:.625rem;padding:.45rem .65rem;background:#f8fafc;border-radius:8px;gap:1rem;min-width:0}.escalation-details .detail-item:last-child{margin-bottom:0}.escalation-details .detail-item label{font-size:.78rem;color:#64748b;font-weight:600;min-width:90px;flex-shrink:0}.escalation-details .detail-item span{font-size:.85rem;color:#1e293b;font-weight:600;text-align:right}.status-text.status-active{color:#16a34a!important;font-weight:700!important;background:#dcfce7;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.status-text.status-pending{color:#d97706!important;font-weight:700!important;background:#fef3c7;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.status-text.status-in-progress{color:#2563eb!important;font-weight:700!important;background:#dbeafe;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.status-text.status-resolved{color:#0891b2!important;font-weight:700!important;background:#cffafe;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.status-text.status-escalated{color:#dc2626!important;font-weight:700!important;background:#fee2e2;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.priority-text.priority-critical{color:#fff!important;font-weight:700!important;background:linear-gradient(135deg,#ef4444,#dc2626);padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.priority-text.priority-high{color:#fff!important;font-weight:700!important;background:linear-gradient(135deg,#f97316,#ea580c);padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.priority-text.priority-medium{color:#fff!important;font-weight:700!important;background:linear-gradient(135deg,#f59e0b,#d97706);padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.priority-text.priority-low{color:#475569!important;font-weight:700!important;background:#e2e8f0;padding:.2rem .6rem;border-radius:6px;font-size:.78rem!important}.escalation-timeline{margin-top:.75rem;padding-top:.75rem;border-top:1px solid #e2e8f0}.escalation-timeline h5{margin:0 0 .75rem;color:#1e293b;font-size:.82rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.timeline-items{display:flex;flex-direction:column;gap:.4rem}.timeline-item{display:grid;grid-template-columns:100px 1fr 1fr;gap:.75rem;padding:.5rem .75rem;background:#fff;border-radius:8px;border:1px solid #e2e8f0;align-items:center}.timeline-time{font-size:.72rem;color:#94a3b8;font-weight:600}.timeline-action{font-size:.8rem;color:#1e293b;font-weight:600}.timeline-details{font-size:.78rem;color:#64748b}.escalation-history-panel{margin-top:1.5rem;padding:1.25rem;background:#fff;border-radius:16px;border:1px solid #e2e8f0;box-shadow:0 1px 3px #0000000a}.escalation-history-panel h3{display:flex;align-items:center;gap:.6rem;margin-bottom:1rem;color:#1e293b;font-size:1rem;font-weight:700}.escalation-history-panel h3 svg{color:#64748b}.history-list{display:flex;flex-direction:column;gap:.4rem;max-height:400px;overflow-y:auto}.history-item{display:grid;grid-template-columns:100px 1fr 1fr 80px;gap:.75rem;padding:.65rem .85rem;background:#f8fafc;border-radius:10px;border:1px solid #e2e8f0;align-items:center;transition:background .15s}.history-item:hover{background:#f1f5f9}.history-time{font-size:.72rem;color:#94a3b8;font-weight:600}.history-user{font-size:.85rem;color:#1e293b;font-weight:600}.history-action{font-size:.78rem;color:#64748b}.history-level{font-size:.7rem;color:#475569;text-align:center;padding:.25rem .6rem;background:#fff;border-radius:8px;font-weight:700;border:1px solid #e2e8f0}.escalation-card~.no-data,.escalations-container .no-data{display:flex;flex-direction:column;align-items:center;gap:.75rem;padding:3.5rem;color:#64748b;font-size:.95rem;background:#fff;border-radius:16px;border:1px solid #e2e8f0}.escalations-container .no-data svg{font-size:2.5rem;color:#cbd5e1}.escalation-card.loading{opacity:.6;pointer-events:none}.escalation-card.priority-critical.level-4,.escalation-card.priority-critical.level-5{background:linear-gradient(135deg,#fef2f2,#fee2e2);box-shadow:0 0 0 2px #ef44444d,0 4px 16px #ef44441f;animation:card-pulse-critical 2s infinite}@media (max-width: 1400px){.escalation-statistics .stats-grid{grid-template-columns:repeat(3,1fr)}}@media (max-width: 1200px){.escalation-controls{flex-direction:column;align-items:stretch}.escalation-controls .filter-controls{justify-content:center}.escalation-controls .search-container{min-width:unset;width:100%}.escalation-header{flex-wrap:wrap;gap:.75rem}.details-grid{grid-template-columns:1fr}}@media (max-width: 768px){.escalation-statistics .stats-grid{grid-template-columns:repeat(2,1fr)}.escalation-main-info{flex-wrap:wrap;gap:.5rem}.escalation-status-info{flex-wrap:wrap;gap:.35rem}.escalation-actions{gap:.25rem}.timeline-item{grid-template-columns:1fr;gap:.25rem}.history-item{grid-template-columns:1fr 1fr;gap:.35rem}.escalation-header{padding:.875rem 1rem .875rem 1.25rem}}@media (max-width: 480px){.escalation-statistics .stats-grid{grid-template-columns:1fr}.escalation-header{flex-direction:column;align-items:stretch}.escalation-main-info{justify-content:space-between}.escalation-controls .filter-controls{width:100%;justify-content:space-between}.escalation-controls .filter-select{min-width:auto;flex:1}}.reports-container{padding:1rem}.report-section{background:#fff;border-radius:8px;padding:1.5rem;margin-bottom:2rem;box-shadow:0 2px 4px #0000001a}.report-section h3{margin:0 0 1.5rem;color:#2c3e50;font-size:1.25rem;border-bottom:2px solid #e9ecef;padding-bottom:.75rem}.metrics-grid{display:flex!important;flex-wrap:nowrap!important;gap:.5rem;margin-bottom:2rem;width:100%}.metric-card{background:#fff;padding:.5rem .375rem;border-radius:10px;box-shadow:0 1px 3px #0000001a;display:flex;align-items:center;gap:.375rem;transition:transform .2s ease,box-shadow .2s ease;flex:1 1 0;min-width:0;max-width:none}.metric-icon{width:36px;height:36px;min-width:36px;flex-shrink:0;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1rem;color:#fff}.metric-card.alerts .metric-icon{background:linear-gradient(135deg,#f093fb,#f5576c)}.metric-card.resolved .metric-icon{background:linear-gradient(135deg,#4facfe,#00f2fe)}.metric-card.work-items .metric-icon{background:linear-gradient(135deg,#43e97b,#38f9d7)}.metric-card.conversations .metric-icon{background:linear-gradient(135deg,#fa709a,#fee140)}.metric-card.users .metric-icon{background:linear-gradient(135deg,#667eea,#764ba2)}.metric-content{flex:1;display:flex;flex-direction:column;gap:.25rem;min-width:0;overflow:hidden}.metric-content h3{margin:0;font-size:.6rem;color:#6c757d;font-weight:600;text-transform:uppercase;letter-spacing:.2px;line-height:1.2;max-height:2.4em;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.metric-value{font-size:1.25rem;font-weight:700;color:#2c3e50;line-height:1;margin:0}.metric-breakdown{font-size:.6rem;color:#6c757d;margin-top:.25rem;line-height:1.2;max-height:2.4em;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.metric-breakdown span{margin-right:.5rem}.metric-breakdown .resolved,.metric-breakdown .completed,.metric-breakdown .active{color:#28a745;font-weight:600}.metric-breakdown .pending,.metric-breakdown .in-progress,.metric-breakdown .on-trip{color:#ffc107;font-weight:600}.download-section{background:linear-gradient(135deg,#f5f7fa,#c3cfe2);border-left:4px solid #667eea}.download-section p{color:#6c757d;margin-bottom:1.5rem;font-size:.95rem}.download-buttons{display:flex;gap:1rem;flex-wrap:wrap}.download-btn{padding:.75rem 2rem;font-size:1rem;font-weight:600;border-radius:8px;transition:all .3s ease;box-shadow:0 2px 8px #00000026}.download-btn:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 4px 12px #0003}.download-btn:disabled{opacity:.5;cursor:not-allowed}.table-container{overflow-x:auto;margin-top:1rem}.report-table{width:100%;border-collapse:collapse;font-size:.875rem;background:#fff}.report-table thead{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.report-table th{padding:1rem .75rem;text-align:left;font-weight:600;text-transform:uppercase;letter-spacing:.5px;font-size:.8rem;border:none;position:sticky;top:0;z-index:10}.report-table td{padding:.875rem .75rem;border-bottom:1px solid #e9ecef;color:#495057}.report-table tbody tr{transition:background-color .2s ease}.report-table tbody tr:hover{background-color:#f8f9fa}.report-table tbody tr:nth-child(2n){background-color:#fafbfc}.report-table .text-center{text-align:center}.status-badge{padding:.25rem .75rem;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:capitalize;white-space:nowrap}.status-badge.status-active{background-color:#d4edda;color:#155724;border:1px solid #c3e6cb}.status-badge.status-inactive{background-color:#f8d7da;color:#721c24;border:1px solid #f5c2c7}.trip-status{text-transform:capitalize;font-weight:500;color:#495057}.report-footer{text-align:center;padding:2rem 1rem 1rem;color:#6c757d;font-size:.875rem;border-top:2px solid #e9ecef}.report-footer p{margin:.25rem 0}.reports-container .loading-spinner{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem;color:#667eea}.reports-container .loading-spinner svg{font-size:3rem;margin-bottom:1rem}.empty-state{text-align:center;padding:3rem;color:#6c757d}.empty-state svg{font-size:4rem;color:#dee2e6;margin-bottom:1rem}@media (max-width: 1200px){.metrics-grid{flex-wrap:wrap}.metric-card{flex:1 1 calc(33.333% - .625rem);min-width:180px}}@media (max-width: 1024px){.metric-card{flex:1 1 calc(50% - .625rem);min-width:200px}.download-buttons{flex-direction:column}.download-btn{width:100%}}@media (max-width: 768px){.metrics-grid{flex-direction:column}.metric-card{flex:1 1 100%;padding:.875rem}.metric-icon{width:45px;height:45px;min-width:45px;font-size:1.25rem}.metric-value{font-size:1.5rem}.metric-content h3{font-size:.7rem}.report-section{padding:1rem}.report-table{font-size:.75rem}.report-table th,.report-table td{padding:.5rem .375rem}}@media (max-width: 480px){.reports-container{padding:.5rem}.metric-card{padding:.75rem;gap:.625rem}.metric-icon{width:40px;height:40px;min-width:40px;font-size:1.125rem}.metric-value{font-size:1.25rem}.metric-breakdown{font-size:.6rem}.report-section h3{font-size:1rem}}@media print{.section-header,.download-section,.btn{display:none}.report-section{box-shadow:none;border:1px solid #dee2e6;page-break-inside:avoid}.metric-card{box-shadow:none;border:1px solid #dee2e6}}.agents-controls{display:flex;gap:20px;margin-bottom:20px;align-items:center}.search-box,.filter-box{position:relative;display:flex;align-items:center}.search-box svg,.filter-box svg{position:absolute;left:12px;color:#666;z-index:1}.search-box input{padding:10px 12px 10px 40px;border:1px solid #ddd;border-radius:6px;width:300px;font-size:14px}.filter-box select{padding:10px 12px 10px 40px;border:1px solid #ddd;border-radius:6px;background:#fff;min-width:150px;font-size:14px}.modal-content{background:#fff;border-radius:12px;width:90%;max-width:600px;max-height:90vh;overflow-y:auto;box-shadow:0 10px 30px #0003}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px 30px;border-bottom:1px solid #eee}.modal-header h3{margin:0;color:#333;font-size:1.4rem}.close-btn{background:none;border:none;font-size:1.2rem;color:#666;cursor:pointer;padding:5px;border-radius:4px;transition:background-color .2s}.close-btn:hover{background:#f0f0f0;color:#333}.agent-form{padding:30px}.form-row{display:flex;gap:20px;margin-bottom:20px}.form-group{flex:1;display:flex;flex-direction:column;gap:6px}.form-group label{font-weight:500;color:#333;font-size:14px}.form-group input,.form-group select{padding:12px 16px;border:2px solid #e1e5e9;border-radius:8px;font-size:14px;transition:border-color .2s,box-shadow .2s;background:#fff;color:#333}.form-group input:focus,.form-group select:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}.password-input{position:relative;display:flex;align-items:center}.password-input input{flex:1;padding-right:45px}.password-toggle:hover{color:#667eea}.form-group .error{color:#dc3545;font-size:12px;margin-top:4px}.error-message{background:#ffeaea;color:#d63384;padding:12px 16px;border-radius:8px;border-left:4px solid #d63384;font-size:14px;margin-bottom:20px;display:flex;align-items:center;gap:8px}.form-actions{display:flex;gap:12px;justify-content:flex-end;margin-top:30px;padding-top:20px;border-top:1px solid #eee}.agents-table{background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 2px 8px #0000001a}.agents-table table{width:100%;border-collapse:collapse}.agents-table th{background:#f8f9fa;padding:16px 20px;text-align:left;font-weight:600;color:#333;border-bottom:1px solid #dee2e6}.agents-table td{padding:16px 20px;border-bottom:1px solid #f0f0f0;vertical-align:middle}.agents-table tr:last-child td{border-bottom:none}.agents-table tr:hover{background:#f8f9fa}.agent-name{display:flex;align-items:center;gap:8px;font-weight:500}.agent-name svg{color:#667eea}.role-badge{padding:4px 12px;border-radius:20px;font-size:12px;font-weight:600;text-transform:uppercase}.role-badge.role-admin{background:#dc3545;color:#fff}.role-badge.role-supervisor{background:#fd7e14;color:#fff}.role-badge.role-agent{background:#198754;color:#fff}.status-badge{padding:4px 12px;border-radius:20px;font-size:12px;font-weight:500;text-transform:uppercase}.status-badge.inactive{background:#f8d7da;color:#721c24}.current-status-badge{padding:3px 10px;border-radius:12px;font-size:11px;font-weight:500;text-align:center}.current-status-badge.status-available{background:#d4edda;color:#155724}.current-status-badge.status-busy{background:#fff3cd;color:#856404}.current-status-badge.status-offline{background:#e2e3e5;color:#383d41}.agent-status-select{padding:.35rem .6rem;border-radius:20px;font-size:.78rem;font-weight:700;cursor:pointer;border:2px solid transparent;outline:none;transition:all .2s ease;appearance:none;-webkit-appearance:none;-moz-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%23666'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 8px center;padding-right:22px}.agent-status-select.status-available{background-color:#dcfce7;color:#166534;border-color:#bbf7d0}.agent-status-select.status-available:hover,.agent-status-select.status-available:focus{border-color:#22c55e;box-shadow:0 0 0 3px #22c55e26}.agent-status-select.status-busy{background-color:#fef3c7;color:#92400e;border-color:#fde68a}.agent-status-select.status-busy:hover,.agent-status-select.status-busy:focus{border-color:#f59e0b;box-shadow:0 0 0 3px #f59e0b26}.agent-status-select.status-offline{background-color:#f3f4f6;color:#4b5563;border-color:#e5e7eb}.agent-status-select.status-offline:hover,.agent-status-select.status-offline:focus{border-color:#9ca3af;box-shadow:0 0 0 3px #9ca3af26}.action-buttons{display:flex;gap:8px}.btn.btn-sm{padding:6px 12px;font-size:12px;min-width:auto}.loading-state{display:flex;align-items:center;justify-content:center;gap:12px;padding:60px 20px;color:#666;font-size:16px}.no-data{text-align:center;padding:60px 20px;color:#666;font-style:italic}@media (max-width: 768px){.agents-controls{flex-direction:column;align-items:stretch}.search-box input{width:100%}.form-row{flex-direction:column}.modal-content{width:95%;margin:20px}.agent-form{padding:20px}.agents-table{overflow-x:auto}.agents-table table{min-width:800px}.form-actions{flex-direction:column}}.assign-modal{max-width:1200px;width:90%;max-height:90vh}.assign-content{padding:24px;min-height:500px}.users-assignment-grid{display:grid;grid-template-columns:1fr auto 1fr;gap:24px;align-items:start}.user-list-panel{background:#f8f9fa;border-radius:12px;padding:20px;border:2px solid #e1e5e9}.panel-header{margin-bottom:16px;padding-bottom:12px;border-bottom:2px solid #dee2e6}.panel-header h4{margin:0 0 4px;color:#333;font-size:1.1rem}.panel-header small{color:#666;font-size:.85rem}.user-list{max-height:400px;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.user-list::-webkit-scrollbar{width:8px}.user-list::-webkit-scrollbar-track{background:#f1f1f1;border-radius:4px}.user-list::-webkit-scrollbar-thumb{background:#667eea;border-radius:4px}.user-item{background:#fff;border:2px solid #e1e5e9;border-radius:8px;padding:12px;cursor:pointer;transition:all .2s ease;display:flex;justify-content:space-between;align-items:center;position:relative}.user-item:hover{border-color:#667eea;box-shadow:0 2px 8px #667eea26;transform:translateY(-1px)}.user-item.selected{background:linear-gradient(135deg,#f8f9ff,#fff);border-color:#667eea;box-shadow:0 4px 12px #667eea33}.user-info{flex:1}.user-name{font-weight:600;color:#333;margin-bottom:4px;font-size:.95rem}.user-phone{font-size:.85rem;color:#666;font-family:Courier New,monospace;margin-bottom:2px}.user-location{font-size:.8rem;color:#999}.check-icon{color:#667eea;font-size:1.3rem;animation:checkPop .3s ease}@keyframes checkPop{0%{transform:scale(0)}50%{transform:scale(1.2)}to{transform:scale(1)}}.no-users{display:flex;align-items:center;justify-content:center;padding:40px 20px;color:#999;text-align:center}.no-users p{margin:0;font-style:italic}.assignment-controls{display:flex;flex-direction:column;gap:16px;align-items:center;justify-content:center;padding:20px 0}.assignment-controls .btn{min-width:160px;padding:12px 20px;font-size:.95rem;display:flex;align-items:center;gap:8px;justify-content:center;border-radius:8px;transition:all .3s ease}.assignment-controls .btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.assignment-controls .btn:not(:disabled):hover{transform:translateY(-2px);box-shadow:0 4px 12px #667eea4d}.assignment-controls .btn svg{font-size:1.1rem}.modal-footer{padding:20px 24px;border-top:2px solid #f0f0f0;display:flex;justify-content:flex-end;gap:12px;background:#f8f9fa;border-radius:0 0 12px 12px}.user-notes-input,.user-notes-display{margin-top:12px;padding:12px;background:#f8f9fa;border-radius:6px;border-left:3px solid #667eea}.user-notes-input label,.user-notes-display label{display:block;font-weight:600;font-size:.85rem;color:#667eea;margin-bottom:6px}.user-notes-input textarea{width:100%;padding:8px;border:1px solid #ddd;border-radius:4px;font-size:.9rem;font-family:inherit;resize:vertical;transition:border-color .2s}.user-notes-input textarea:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}.user-notes-display{border-left-color:#17a2b8}.user-notes-view p{margin:8px 0 12px;font-size:.9rem;color:#555;line-height:1.5;min-height:40px;max-height:150px;overflow-y:auto;padding:8px;background:#fff;border-radius:4px}.user-notes-edit{display:flex;flex-direction:column;gap:10px}.note-actions{display:flex;gap:8px;justify-content:flex-end}.note-actions .btn{padding:6px 12px;font-size:.85rem}.user-item .user-notes-display{width:100%}.user-item.selected{padding-bottom:16px}.task-modal{max-width:650px;border-radius:12px;overflow:hidden}.task-modal .modal-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:24px 28px;border-bottom:none}.task-modal .modal-header h3{color:#fff;font-size:1.25rem;font-weight:600;margin:0}.task-modal .modal-body{padding:28px;background:#fff}.user-task-info{background:linear-gradient(135deg,#f5f7fa,#c3cfe2);padding:20px;border-radius:10px;margin-bottom:24px;border:none;box-shadow:0 2px 8px #00000014}.user-task-info strong{display:block;color:#2d3748;font-size:1rem;font-weight:600;margin-bottom:12px;letter-spacing:.3px}.user-task-info div{color:#4a5568;font-size:.9rem;margin-bottom:6px;line-height:1.6}.task-modal .form-group{margin-bottom:20px}.task-modal .form-group label{display:block;color:#2d3748;font-size:.9rem;font-weight:600;margin-bottom:8px;letter-spacing:.3px}.task-modal .form-control{width:100%;padding:12px 16px;border:2px solid #e2e8f0;border-radius:8px;font-size:14px;font-family:inherit;background:#fff;color:#2d3748;transition:all .3s ease}.task-modal .form-control:hover{border-color:#cbd5e0}.task-modal .form-control:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 4px #667eea1a;background:#fff}.task-modal select.form-control{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23667eea' d='M6 9L1 4h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:36px}.task-modal textarea.form-control{resize:vertical;min-height:100px;line-height:1.6}.task-modal textarea.form-control::placeholder{color:#a0aec0;font-style:italic}.task-modal .modal-footer{padding:20px 28px;background:#f8f9fa;border-top:1px solid #e2e8f0;gap:12px}.task-modal .modal-footer .btn{padding:12px 24px;font-weight:600;border-radius:8px;transition:all .3s ease}.task-modal .modal-footer .btn-secondary{background:#e2e8f0;color:#4a5568;border:none}.task-modal .modal-footer .btn-secondary:hover{background:#cbd5e0;transform:translateY(-1px)}.task-modal .modal-footer .btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);border:none;box-shadow:0 4px 12px #667eea4d}.task-modal .modal-footer .btn-primary:hover:not(:disabled){box-shadow:0 6px 16px #667eea66;transform:translateY(-2px)}.task-modal .modal-footer .btn-primary:disabled{opacity:.6;cursor:not-allowed}@media (max-width: 992px){.users-assignment-grid{grid-template-columns:1fr;gap:20px}.assignment-controls{flex-direction:row;padding:0}.assign-modal{width:95%}.user-notes-input textarea,.user-notes-edit textarea{font-size:14px}.task-modal{width:95%}}.reservation-codes-management{padding:20px;background:#f5f7fa;min-height:100vh}.reservation-codes-loading{display:flex;align-items:center;justify-content:center;min-height:400px}.loading-spinner p{margin-top:16px;font-size:1.1rem}.codes-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:30px;background:#fff;padding:20px;border-radius:12px;box-shadow:0 2px 8px #0000001a}.codes-header h2{margin:0;color:#333;display:flex;align-items:center;gap:12px}.header-actions{display:flex;gap:12px}.codes-controls{display:flex;gap:20px;margin-bottom:20px;background:#fff;padding:20px;border-radius:12px;box-shadow:0 2px 8px #0000001a}.search-box,.filter-box{display:flex;align-items:center;gap:8px;flex:1}.search-box input,.filter-box select{flex:1;padding:8px 12px;border:1px solid #ddd;border-radius:6px;font-size:14px;color:#333}.search-box svg,.filter-box svg{color:#667eea}.codes-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin-bottom:20px}.stat-card{background:#fff;padding:24px;border-radius:12px;box-shadow:0 2px 8px #0000001a;text-align:center}.stat-number{font-size:2.5rem;font-weight:700;color:#667eea;margin-bottom:8px}.stat-label{color:#666;font-size:14px;font-weight:500}.codes-table-container{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;overflow:hidden}.codes-table{width:100%;border-collapse:collapse}.codes-table th{background:#f8f9fa;padding:16px;text-align:left;font-weight:600;color:#333;border-bottom:1px solid #e1e5e9}.codes-table th svg{margin-right:8px;color:#667eea}.codes-table td{padding:16px;border-bottom:1px solid #f1f3f4;color:#333}.codes-table tr:hover{background:#f8f9fa}.code-cell{font-family:Courier New,monospace;font-weight:600;color:#667eea}.status-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:20px;font-size:12px;font-weight:600}.status-badge.active{background:#d4edda;color:#155724}.status-badge.used{background:#f8d7da;color:#721c24}.status-badge.expired{background:#fff3cd;color:#856404}.no-codes{text-align:center;padding:60px 20px;color:#666}.no-codes svg{color:#ccc;margin-bottom:20px}.no-codes h3{margin:0 0 8px;color:#333}.modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.upload-modal{background:#fff;border-radius:12px;box-shadow:0 10px 30px #0000004d;width:90%;max-width:620px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:2px solid #e1e5e9;background:linear-gradient(135deg,#667eea,#764ba2);flex-shrink:0}.modal-header h3{margin:0;color:#fff;font-size:1.25rem;font-weight:600}.close-btn{background:#fff3;border:none;font-size:1.5rem;cursor:pointer;color:#fff;padding:8px;border-radius:6px;transition:all .2s;width:36px;height:36px;display:flex;align-items:center;justify-content:center}.close-btn:hover{background:#ffffff4d;transform:scale(1.1)}.modal-content{padding:0;overflow-y:auto;overflow-x:hidden;flex:1}.modal-content>*{padding:0 28px}.modal-content>*:first-child{padding-top:24px}.modal-content>*:last-child{padding-bottom:24px}.modal-content::-webkit-scrollbar{width:10px}.modal-content::-webkit-scrollbar-track{background:transparent}.modal-content::-webkit-scrollbar-thumb{background:#667eea80;border-radius:5px;border:2px solid transparent;background-clip:padding-box}.modal-content::-webkit-scrollbar-thumb:hover{background:#667eeacc;background-clip:padding-box}.modal-content{scrollbar-width:thin;scrollbar-color:rgba(102,126,234,.5) transparent}.format-guide{background:#f8f9fa;border-radius:12px;padding:18px;margin-bottom:20px}.format-guide h4{margin:0 0 14px;color:#333;font-size:.95rem;font-weight:600;text-align:center}.format-columns{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.format-column{background:#fff;border-radius:8px;padding:14px 12px;text-align:center;border:2px solid #e1e5e9;transition:all .2s ease}.format-column:hover{border-color:#667eea;transform:translateY(-2px);box-shadow:0 4px 8px #0000001a}.column-header{font-size:.75rem;color:#667eea;font-weight:700;text-transform:uppercase;letter-spacing:1px;margin-bottom:8px}.column-title{font-size:.9rem;color:#333;font-weight:600;margin-bottom:8px}.column-example{font-size:.85rem;color:#666;font-family:Courier New,monospace;background:#f8f9fa;padding:6px 10px;border-radius:4px;margin-top:8px}.quick-tips{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-bottom:20px}.tip-item{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:8px;font-size:.9rem;font-weight:500}.tip-item svg{font-size:1.1rem;flex-shrink:0}.tip-item.tip-success{background:#d4edda;color:#155724;border-left:4px solid #28a745}.tip-item.tip-success svg{color:#28a745}.tip-item.tip-warning{background:#fff3cd;color:#856404;border-left:4px solid #ffc107}.tip-item.tip-warning svg{color:#ffc107}.file-upload-area{margin-bottom:20px}.file-upload-label{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 20px;border:2px dashed #667eea;border-radius:8px;cursor:pointer;transition:all .2s;background:#f8f9fa}.file-upload-label:hover{border-color:#5a67d8;background:#f0f0ff}.file-upload-label svg{color:#667eea;margin-bottom:12px}.file-upload-label span{color:#333;font-weight:500}.file-name{margin-top:8px;font-size:14px;color:#667eea;font-weight:600}.upload-results{padding:16px;border-radius:8px;margin-bottom:20px}.upload-results.success{background:#d4edda;color:#155724;border:1px solid #c3e6cb}.upload-results.error{background:#f8d7da;color:#721c24;border:1px solid #f5c6cb}.upload-results svg{margin-right:8px}.upload-results strong{display:block;margin-bottom:8px}.upload-results p{margin:4px 0}.modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:20px 24px;border-top:2px solid #e1e5e9;background:#f8f9fa;flex-shrink:0}.btn{padding:8px 16px;border:none;border-radius:6px;cursor:pointer;font-weight:500;transition:all .2s;display:inline-flex;align-items:center;gap:8px;text-decoration:none}.btn-primary{background:#667eea;color:#fff}.btn-primary:hover{background:#5a67d8}.btn-primary:disabled{background:#a0aec0;cursor:not-allowed}.btn-secondary{background:#6c757d;color:#fff}.btn-secondary:hover{background:#5a6268}.btn-danger{background:#dc3545;color:#fff}.btn-danger:hover{background:#c82333}.btn-sm{padding:4px 8px;font-size:12px}@media (max-width: 768px){.reservation-codes-management{padding:15px}.codes-header{flex-direction:column;gap:16px;align-items:flex-start}.header-actions{width:100%;justify-content:flex-start;flex-wrap:wrap}.codes-controls{flex-direction:column;gap:12px}.codes-stats{grid-template-columns:repeat(2,1fr)}.codes-table-container{overflow-x:auto}.codes-table{min-width:700px}.upload-modal{width:95%;max-width:none;max-height:95vh;margin:10px}.modal-header{padding:16px}.modal-header h3{font-size:1.1rem}.modal-content>*{padding:0 20px}.modal-content>*:first-child{padding-top:20px}.modal-content>*:last-child{padding-bottom:20px}.format-columns{grid-template-columns:1fr;gap:12px}.format-column{padding:14px}.quick-tips{grid-template-columns:1fr;gap:10px}.tip-item{padding:10px 14px;font-size:.85rem}.modal-footer{flex-direction:column;padding:16px}.modal-footer .btn{width:100%;justify-content:center}.file-upload-label{padding:30px 15px}}@media (max-width: 480px){.upload-modal{width:100%;height:100%;max-height:100vh;border-radius:0;margin:0}.modal-header{padding:12px;border-radius:0}.modal-content>*{padding:0 16px}.modal-content>*:first-child{padding-top:16px}.modal-content>*:last-child{padding-bottom:16px}.format-guide{padding:16px}.format-column{padding:12px}.column-header{font-size:.7rem}.column-title{font-size:.85rem}.column-example{font-size:.8rem;padding:5px 8px}.tip-item{padding:8px 12px;font-size:.8rem}}.loading-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:#667eea}.loading-state p{margin-top:20px;font-size:1.1rem;color:#666}.test-user-creation{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;padding:32px}.creation-header{text-align:center;margin-bottom:32px}.creation-header h3{margin:0 0 8px;color:#333;font-size:1.75rem}.creation-header p{color:#666;margin:0}.creation-form{max-width:900px;margin:0 auto}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:24px;margin-bottom:32px}.form-group{display:flex;flex-direction:column}.form-group label{font-weight:600;color:#333;margin-bottom:8px;display:flex;align-items:center;gap:8px}.form-group input{padding:12px 16px;border:2px solid #e1e5e9;border-radius:8px;font-size:15px;color:#333;transition:all .2s}.form-group input:focus{border-color:#667eea;outline:none;box-shadow:0 0 0 3px #667eea1a}.form-group small{margin-top:4px;font-size:.85rem;color:#999}.form-actions{text-align:center}.btn-lg{padding:14px 32px;font-size:1.1rem}.testing-interface{display:flex;flex-direction:column;gap:24px}.test-user-info{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;padding:24px}.user-info-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.user-info-header h3{margin:0;color:#333;display:flex;align-items:center;gap:12px}.user-info-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;padding-bottom:20px}.info-item{display:flex;flex-direction:column;gap:4px}.info-label{font-size:.85rem;color:#999;font-weight:500}.info-value{font-size:1rem;color:#333;font-weight:600}.status-badge{display:inline-block;padding:4px 12px;border-radius:20px;background:#d4edda;color:#155724;font-size:.85rem;font-weight:600}.user-details-expanded{margin-top:24px;padding-top:24px;border-top:2px solid #f0f0f0;display:grid;grid-template-columns:repeat(3,1fr);gap:24px}.detail-section h4{margin:0 0 16px;color:#667eea;font-size:1rem;font-weight:600}.code-display,.status-grid,.schedule-info{display:flex;flex-direction:column;gap:12px}.code-item{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;background:#f8f9fa;border-radius:6px;border-left:3px solid #667eea}.code-label{font-size:.9rem;color:#666}.code-value{font-family:Courier New,monospace;font-size:1.1rem;font-weight:700;color:#667eea}.status-item,.schedule-item{display:flex;flex-direction:column;gap:4px;padding:10px;background:#f8f9fa;border-radius:6px}.status-item span,.schedule-item span{font-size:.85rem;color:#666}.status-item strong,.schedule-item strong{font-size:.95rem;color:#333}.testing-layout{display:grid;grid-template-columns:1fr 1fr;gap:24px}.flows-panel{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;padding:24px;display:flex;flex-direction:column}.flows-panel h3{margin:0 0 8px;color:#333;display:flex;align-items:center;gap:10px}.panel-description{margin:0 0 20px;color:#666;font-size:.9rem}.flows-grid{display:flex;flex-direction:column;gap:16px;flex:1;overflow-y:auto;max-height:700px;padding-right:8px}.flows-grid::-webkit-scrollbar{width:6px}.flows-grid::-webkit-scrollbar-track{background:#f1f1f1;border-radius:3px}.flows-grid::-webkit-scrollbar-thumb{background:#667eea;border-radius:3px}.flow-card{border:2px solid #e1e5e9;border-radius:10px;padding:16px;transition:all .2s;background:#fff}.flow-card:hover{border-color:#667eea;box-shadow:0 4px 12px #667eea26;transform:translateY(-2px)}.flow-card.selected{border-color:#667eea;background:linear-gradient(135deg,#f8f9ff,#fff)}.flow-header{display:flex;align-items:center;gap:12px;margin-bottom:12px}.flow-icon{font-size:1.5rem;color:#667eea}.flow-header h4{margin:0;color:#333;font-size:1rem}.flow-description{color:#666;font-size:.9rem;margin:0 0 12px;line-height:1.5}.flow-steps{background:#f8f9fa;padding:12px;border-radius:6px;margin-bottom:12px}.flow-steps strong{color:#667eea;font-size:.85rem;display:block;margin-bottom:8px}.flow-steps ol{margin:0;padding-left:20px}.flow-steps li{font-size:.85rem;color:#666;margin:4px 0;line-height:1.4}.flow-card .btn{width:100%;justify-content:center}.flow-results-panel{margin-top:20px;padding-top:20px;border-top:2px solid #f0f0f0}.flow-results-panel h4{margin:0 0 16px;color:#333;font-size:1rem}.result-item{display:flex;gap:12px;padding:12px;border-radius:8px;margin-bottom:12px;border-left:4px solid}.result-item.result-success{background:#d4edda;border-color:#28a745;color:#155724}.result-item.result-error{background:#f8d7da;border-color:#dc3545;color:#721c24}.result-item.result-info{background:#d1ecf1;border-color:#17a2b8;color:#0c5460}.result-item svg{font-size:1.2rem;flex-shrink:0;margin-top:2px}.result-content{flex:1}.result-message{font-weight:500;margin-bottom:4px}.result-time{font-size:.75rem;opacity:.8}.result-details{margin-top:8px;font-size:.85rem;opacity:.9}.result-details div{margin:4px 0}.messages-panel{background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;padding:24px;display:flex;flex-direction:column;height:fit-content;max-height:900px}.messages-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:12px;border-bottom:2px solid #f0f0f0}.messages-header h3{margin:0;color:#333;display:flex;align-items:center;gap:10px;font-size:1.25rem}.messages-header .btn{min-width:40px;height:40px;border-radius:8px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#667eea,#764ba2);border:none;color:#fff;transition:all .3s ease;box-shadow:0 2px 8px #667eea4d}.messages-header .btn:hover{transform:translateY(-2px);box-shadow:0 4px 12px #667eea66}.messages-header .btn:active{transform:translateY(0)}.messages-header .btn svg{font-size:1rem}.message-history{flex:1;overflow-y:auto;border:2px solid #f0f0f0;border-radius:10px;padding:16px;background:#f8f9fa;min-height:400px;max-height:600px;margin-bottom:16px}.message-history::-webkit-scrollbar{width:8px}.message-history::-webkit-scrollbar-track{background:#f1f1f1;border-radius:4px}.message-history::-webkit-scrollbar-thumb{background:#667eea;border-radius:4px}.no-messages{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:#999;text-align:center;padding:40px 20px}.no-messages svg{margin-bottom:16px;opacity:.5;animation:pulse 2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:.5;transform:scale(1)}50%{opacity:.8;transform:scale(1.05)}}.no-messages p{margin:0;font-size:1rem;font-weight:500;color:#666}.message-item{display:flex;margin-bottom:12px;animation:slideIn .3s ease}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-item.incoming{justify-content:flex-start}.message-item.outgoing{justify-content:flex-end}.message-bubble{max-width:75%;padding:12px 16px;border-radius:16px;box-shadow:0 3px 8px #0000001f;position:relative;animation:messageSlide .3s ease}@keyframes messageSlide{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-item.incoming .message-bubble{background:#fff;border:2px solid #667eea;border-bottom-left-radius:4px;box-shadow:0 3px 12px #667eea26}.message-item.incoming .message-bubble:before{content:"";position:absolute;left:-8px;bottom:4px;width:0;height:0;border-style:solid;border-width:0 10px 10px 0;border-color:transparent #667eea transparent transparent}.message-item.outgoing .message-bubble{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-bottom-right-radius:4px;box-shadow:0 3px 12px #667eea40}.message-item.outgoing .message-bubble:after{content:"";position:absolute;right:-8px;bottom:4px;width:0;height:0;border-style:solid;border-width:0 0 10px 10px;border-color:transparent transparent #764ba2 transparent}.message-text{font-size:.95rem;line-height:1.5;word-wrap:break-word;font-weight:500}.message-time{font-size:.7rem;margin-top:6px;opacity:.7;font-weight:400;letter-spacing:.3px}.message-item.incoming .message-time{text-align:left;color:#666}.message-item.outgoing .message-time{text-align:right;color:#ffffffe6}.message-input-area{display:flex;gap:12px;margin-bottom:20px;padding:16px;background:linear-gradient(135deg,#f8f9ff,#fff);border-radius:12px;border:2px solid #e1e5e9;box-shadow:0 2px 8px #0000000d;transition:all .3s ease}.message-input-area:focus-within{border-color:#667eea;box-shadow:0 4px 16px #667eea26;transform:translateY(-2px)}.message-input-area input{flex:1;padding:14px 18px;border:2px solid #e1e5e9;border-radius:10px;font-size:15px;color:#333;background:#fff;transition:all .2s}.message-input-area input:focus{border-color:#667eea;outline:none;box-shadow:0 0 0 3px #667eea1a}.message-input-area input::placeholder{color:#999;font-style:italic}.message-input-area .btn{min-width:56px;height:56px;padding:0;border-radius:10px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#667eea,#764ba2);border:none;color:#fff;font-size:1.2rem;transition:all .3s ease;box-shadow:0 4px 12px #667eea4d}.message-input-area .btn:hover:not(:disabled){transform:translateY(-2px) scale(1.05);box-shadow:0 6px 20px #667eea66}.message-input-area .btn:active:not(:disabled){transform:translateY(0) scale(1)}.message-input-area .btn:disabled{background:linear-gradient(135deg,#ccc,#999);cursor:not-allowed;box-shadow:none}.message-input-area .btn svg{font-size:1.1rem}.quick-messages{background:linear-gradient(135deg,#f8f9ff,#fff);padding:18px;border-radius:12px;border:2px solid #e1e5e9;box-shadow:0 2px 8px #0000000d}.quick-messages h4{margin:0 0 14px;color:#667eea;font-size:.95rem;font-weight:600;display:flex;align-items:center;gap:8px}.quick-messages h4:before{content:"⚡";font-size:1.1rem}.quick-buttons{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.quick-buttons .btn{padding:10px 14px;font-size:.85rem;background:#fff;color:#667eea;border:2px solid #667eea;border-radius:8px;font-weight:600;transition:all .3s ease;box-shadow:0 2px 4px #0000000d}.quick-buttons .btn:hover{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;transform:translateY(-2px);box-shadow:0 4px 12px #667eea4d;border-color:transparent}.quick-buttons .btn:active{transform:translateY(0)}@media (max-width: 1200px){.testing-layout,.user-details-expanded{grid-template-columns:1fr}}@media (max-width: 768px){.form-grid{grid-template-columns:1fr}.user-info-grid,.quick-buttons{grid-template-columns:repeat(2,1fr)}.test-user-creation{padding:20px}}@media (max-width: 480px){.user-info-grid,.quick-buttons{grid-template-columns:1fr}.message-bubble{max-width:90%}}.ns-container{padding:2rem;max-width:1020px;position:relative}.ns-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:4rem 2rem;color:#667eea;font-size:1rem}.ns-toast{position:fixed;top:1.5rem;right:1.5rem;display:flex;align-items:center;gap:.6rem;padding:.85rem 1.4rem;border-radius:10px;font-size:.9rem;font-weight:500;z-index:9999;box-shadow:0 4px 16px #00000026;animation:ns-slide-in .25s ease}.ns-toast--success{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}.ns-toast--error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}@keyframes ns-slide-in{0%{opacity:0;transform:translate(40px)}to{opacity:1;transform:translate(0)}}.ns-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem;flex-wrap:wrap;gap:1rem}.ns-header-left{display:flex;align-items:center;gap:1rem}.ns-header-icon{width:52px;height:52px;border-radius:14px;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.3rem;flex-shrink:0}.ns-header h2{font-size:1.5rem;font-weight:700;color:#1e293b;margin:0 0 .2rem}.ns-header p{color:#64748b;font-size:.9rem;margin:0}.ns-header-stats{display:flex;gap:.6rem;flex-wrap:wrap}.ns-status-badge{display:flex;align-items:center;gap:.5rem;padding:.45rem .9rem;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:8px;font-size:.82rem;color:#475569;font-weight:500;white-space:nowrap}.ns-status-badge--purple{background:#f5f3ff;border-color:#ddd6fe;color:#6d28d9}.ns-section{background:#fff;border-radius:16px;border:1px solid #e2e8f0;box-shadow:0 2px 8px #0000000a;margin-bottom:1.75rem;overflow:hidden}.ns-section--preview{margin-bottom:0}.ns-section-header{padding:1.25rem 1.5rem;border-bottom:1px solid #f1f5f9;background:#f8fafc}.ns-section-title{display:flex;align-items:flex-start;gap:.85rem}.ns-section-title>svg{color:#667eea;font-size:1.1rem;margin-top:3px;flex-shrink:0}.ns-section-title h3{font-size:1rem;font-weight:700;color:#1e293b;margin:0 0 .2rem}.ns-section-title p{font-size:.82rem;color:#64748b;margin:0}.ns-cards-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem;padding:1.25rem 1.5rem 1.5rem}@media (max-width: 680px){.ns-cards-grid{grid-template-columns:1fr}}.ns-card{border-radius:12px;border:2px solid #e2e8f0;overflow:hidden;transition:border-color .2s,box-shadow .2s;background:#fff}.ns-card--configured{border-color:#c7d2fe}.ns-card--editing{border-color:#667eea;box-shadow:0 0 0 3px #667eea1f}.ns-card--empty{border-style:dashed;border-color:#cbd5e1;background:#fafbfc}.ns-card-header{display:flex;justify-content:space-between;align-items:center;padding:.85rem 1.1rem;border-bottom:1px solid #f1f5f9;background:#f8fafc}.ns-card-title{display:flex;align-items:center;gap:.5rem;font-weight:600;color:#334155;font-size:.9rem}.ns-card-title svg{color:#667eea}.ns-configured-badge{display:flex;align-items:center;gap:.3rem;font-size:.75rem;font-weight:600;color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0;padding:.2rem .6rem;border-radius:20px}.ns-card-body{padding:1.1rem}.ns-contact-row{display:flex;align-items:flex-start;gap:.7rem;margin-bottom:.85rem}.ns-contact-row:last-of-type{margin-bottom:0}.ns-row-icon{margin-top:2px;color:#94a3b8;width:15px;flex-shrink:0}.ns-row-icon--phone{color:#0ea5e9}.ns-row-icon--email{color:#8b5cf6}.ns-contact-row>div{display:flex;flex-direction:column}.ns-row-label{font-size:.72rem;color:#94a3b8;font-weight:500;text-transform:uppercase;letter-spacing:.04em;margin-bottom:.1rem}.ns-row-value{font-size:.875rem;color:#1e293b;font-weight:500;word-break:break-all}.ns-card-actions{display:flex;gap:.5rem;margin-top:1rem;padding-top:.9rem;border-top:1px solid #f1f5f9}.ns-empty-state{display:flex;flex-direction:column;align-items:center;text-align:center;padding:1.75rem 1.25rem;gap:.4rem}.ns-empty-icon{width:48px;height:48px;border-radius:50%;background:#f1f5f9;display:flex;align-items:center;justify-content:center;color:#94a3b8;font-size:1.2rem;margin-bottom:.2rem}.ns-empty-state p{font-weight:600;color:#475569;font-size:.9rem;margin:0}.ns-empty-state span{font-size:.8rem;color:#94a3b8;line-height:1.5;margin-bottom:.5rem}.ns-form{padding:1.1rem;display:flex;flex-direction:column;gap:.9rem}.ns-form-group{display:flex;flex-direction:column;gap:.3rem}.ns-form-group label{font-size:.8rem;font-weight:600;color:#374151;display:flex;align-items:center;gap:.4rem}.ns-form-group label svg{color:#667eea;font-size:.75rem}.ns-required{color:#dc2626}.ns-optional{color:#94a3b8;font-weight:400;font-size:.75rem}.ns-form-group input{padding:.6rem .85rem;border:2px solid #e2e8f0;border-radius:8px;font-size:.875rem;color:#1e293b;transition:border-color .2s,box-shadow .2s;outline:none}.ns-form-group input:focus{border-color:#667eea;box-shadow:0 0 0 3px #667eea1f}.ns-input--error{border-color:#dc2626!important}.ns-field-error{display:flex;align-items:center;gap:.3rem;font-size:.75rem;color:#dc2626}.ns-hint{font-size:.72rem;color:#94a3b8}.ns-form-actions{display:flex;gap:.5rem;padding-top:.2rem}.ns-btn{display:inline-flex;align-items:center;gap:.4rem;padding:.5rem .9rem;border-radius:7px;font-size:.83rem;font-weight:600;cursor:pointer;border:none;transition:background-color .15s,opacity .15s}.ns-btn:disabled{opacity:.6;cursor:not-allowed}.ns-btn--add{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:.55rem 1.15rem}.ns-btn--add:hover:not(:disabled){opacity:.88}.ns-btn--save{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;flex:1}.ns-btn--save:hover:not(:disabled){opacity:.88}.ns-btn--edit{background:#f1f5f9;color:#475569;border:1px solid #e2e8f0;flex:1}.ns-btn--edit:hover:not(:disabled){background:#e2e8f0}.ns-btn--cancel{background:#f1f5f9;color:#64748b;border:1px solid #e2e8f0}.ns-btn--cancel:hover:not(:disabled){background:#e2e8f0}.ns-btn--remove{background:#fef2f2;color:#dc2626;border:1px solid #fecaca;flex:1}.ns-btn--remove:hover:not(:disabled){background:#fee2e2}.ns-btn--save-triggers{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:.65rem 1.5rem;font-size:.9rem}.ns-btn--save-triggers:hover:not(:disabled){opacity:.88}.ns-toggle{position:relative;width:44px;height:24px;border-radius:12px;background:#cbd5e1;border:none;cursor:pointer;transition:background .2s;flex-shrink:0;padding:0}.ns-toggle--on{background:linear-gradient(135deg,#667eea,#764ba2)}.ns-toggle:disabled{opacity:.5;cursor:not-allowed}.ns-toggle-thumb{position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 4px #0003;transition:transform .2s}.ns-toggle--on .ns-toggle-thumb{transform:translate(20px)}.ns-triggers-list{padding:.5rem 1.5rem 0}.ns-trigger-row{display:flex;align-items:flex-start;gap:1rem;padding:1.25rem 0;border-bottom:1px solid #f1f5f9;transition:background .15s}.ns-trigger-row:last-child{border-bottom:none}.ns-trigger-row--on .ns-trigger-body .ns-trigger-name{color:#1e293b}.ns-trigger-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:1rem;flex-shrink:0;margin-top:2px}.ns-trigger-icon--red{background:#fef2f2;color:#dc2626}.ns-trigger-icon--green{background:#f0fdf4;color:#16a34a}.ns-trigger-icon--blue{background:#eff6ff;color:#2563eb}.ns-trigger-body{flex:1;min-width:0}.ns-trigger-name{font-weight:700;font-size:.92rem;color:#334155;margin-bottom:.3rem}.ns-trigger-desc{font-size:.82rem;color:#64748b;line-height:1.55;margin-bottom:.5rem}.ns-trigger-channels{display:flex;align-items:center;gap:.4rem;flex-wrap:wrap}.ns-channel-tag{font-size:.7rem;font-weight:700;padding:.15rem .5rem;border-radius:4px;text-transform:uppercase;letter-spacing:.04em}.ns-channel-tag--sms{background:#e0f2fe;color:#0369a1}.ns-channel-tag--email{background:#ede9fe;color:#6d28d9}.ns-trigger-timing{font-size:.75rem;color:#94a3b8;font-style:italic}.ns-eod-time{display:flex;align-items:center;gap:.6rem;margin-top:.75rem;padding:.6rem .9rem;background:#f0f9ff;border:1px solid #bae6fd;border-radius:8px;flex-wrap:wrap}.ns-eod-time svg{color:#0284c7;font-size:.85rem}.ns-eod-time label{font-size:.82rem;font-weight:600;color:#0369a1;white-space:nowrap}.ns-eod-time input[type=time]{padding:.3rem .6rem;border:1px solid #bae6fd;border-radius:6px;font-size:.875rem;color:#1e293b;background:#fff;outline:none}.ns-eod-time input[type=time]:focus{border-color:#667eea;box-shadow:0 0 0 2px #667eea26}.ns-triggers-footer{display:flex;align-items:center;gap:1rem;padding:1.25rem 1.5rem;border-top:1px solid #f1f5f9;background:#fafbfc;flex-wrap:wrap}.ns-triggers-warning{display:flex;align-items:center;gap:.4rem;font-size:.8rem;color:#b45309}.ns-triggers-warning svg{color:#d97706}.ns-preview-tabs{display:flex;gap:0;border-bottom:1px solid #e2e8f0;padding:0 1.5rem;background:#fafbfc;overflow-x:auto}.ns-preview-tab{display:flex;align-items:center;gap:.4rem;padding:.8rem 1.1rem;font-size:.83rem;font-weight:600;color:#64748b;background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;white-space:nowrap;transition:color .15s,border-color .15s;margin-bottom:-1px}.ns-preview-tab:hover{color:#334155}.ns-preview-tab--active{color:#667eea;border-bottom-color:#667eea}.ns-preview-panels{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem;padding:1.25rem 1.5rem 1.5rem}@media (max-width: 680px){.ns-preview-panels{grid-template-columns:1fr}}.ns-preview-card{border:1px solid #e2e8f0;border-radius:10px;overflow:hidden}.ns-preview-card--wide{grid-column:1 / -1}.ns-preview-label{padding:.4rem 1rem;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.07em}.ns-preview-label--red{background:#fef2f2;color:#b91c1c;border-bottom:1px solid #fecaca}.ns-preview-label--green{background:#f0fdf4;color:#15803d;border-bottom:1px solid #bbf7d0}.ns-preview-label--blue{background:#eff6ff;color:#1d4ed8;border-bottom:1px solid #bfdbfe}.ns-preview-body{padding:1rem 1.25rem;font-size:.855rem;color:#334155;line-height:1.85;background:#f8fafc}.ns-preview-table{border:1px solid #e2e8f0;border-radius:8px;overflow:hidden;margin:.5rem 0}.ns-preview-table-header{display:grid;grid-template-columns:1.5fr 1.2fr 1fr .8fr;gap:.5rem;padding:.5rem .8rem;background:#e2e8f0;font-size:.75rem;font-weight:700;color:#475569;text-transform:uppercase;letter-spacing:.04em}.ns-preview-table-row{display:grid;grid-template-columns:1.5fr 1.2fr 1fr .8fr;gap:.5rem;padding:.5rem .8rem;font-size:.82rem;color:#334155;border-top:1px solid #f1f5f9}.ns-preview-table-row:hover{background:#f8fafc}.ns-status-completed{color:#15803d;font-weight:600}.ns-badge-inline{display:inline-block;background:#dc2626;color:#fff;font-size:.72rem;font-weight:600;padding:.1rem .45rem;border-radius:4px;vertical-align:middle}.aa-container{padding:2rem;max-width:1200px;position:relative}.aa-toast{position:fixed;top:1.5rem;right:1.5rem;display:flex;align-items:center;gap:.6rem;padding:.85rem 1.4rem;border-radius:10px;font-size:.9rem;font-weight:500;z-index:9999;box-shadow:0 4px 16px #00000026}.aa-toast--success{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}.aa-toast--error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.aa-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;flex-wrap:wrap;gap:1rem}.aa-header-left{display:flex;align-items:center;gap:1rem}.aa-header-icon{width:52px;height:52px;border-radius:14px;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.3rem;flex-shrink:0}.aa-header h2{font-size:1.5rem;font-weight:700;color:#1e293b;margin:0 0 .2rem}.aa-header p{color:#64748b;font-size:.9rem;margin:0}.aa-header-stats{display:flex;align-items:center;gap:.75rem}.aa-status-badge{padding:.5rem 1rem;border-radius:8px;background:#f1f5f9;color:#334155;font-size:.85rem;font-weight:600}.aa-refresh-btn{width:38px;height:38px;border-radius:8px;border:1px solid #e2e8f0;background:#fff;color:#667eea;cursor:pointer;display:flex;align-items:center;justify-content:center}.aa-refresh-btn:hover{background:#f8fafc}.aa-refresh-btn:disabled{opacity:.6;cursor:not-allowed}.aa-search-bar{display:flex;align-items:center;gap:.6rem;background:#fff;border:1px solid #e2e8f0;border-radius:10px;padding:.6rem 1rem;margin-bottom:1.25rem;max-width:420px;color:#94a3b8}.aa-search-bar input{border:none;outline:none;flex:1;font-size:.9rem;color:#1e293b;background:#fff;color-scheme:light}.aa-loading,.aa-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:4rem 2rem;color:#667eea;font-size:1rem}.aa-empty{color:#94a3b8}.aa-table-wrap{overflow-x:auto;scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent}.aa-table-wrap::-webkit-scrollbar{height:6px}.aa-table-wrap::-webkit-scrollbar-track{background:transparent}.aa-table-wrap::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px}.aa-table{width:100%;table-layout:fixed;border-collapse:collapse;font-size:.88rem}.aa-table col.aa-col-name{width:13%}.aa-table col.aa-col-email{width:20%}.aa-table col.aa-col-phone{width:11%}.aa-table col.aa-col-country{width:14%}.aa-table col.aa-col-airport{width:20%}.aa-table col.aa-col-onboard{width:14%}.aa-table col.aa-col-actions{width:8%}.aa-table th{text-align:left;padding:.85rem 1rem;color:#64748b;font-weight:600;font-size:.78rem;text-transform:uppercase;letter-spacing:.03em;border-bottom:2px solid #e2e8f0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.aa-table td{padding:.85rem 1rem;border-bottom:1px solid #f1f5f9;color:#1e293b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.aa-table tr:last-child td{border-bottom:none}.aa-table tr:hover td{background:#f8fafc}.aa-pagination{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:1rem;padding:1rem .25rem 0}.aa-pagination-info{font-size:.82rem;color:#64748b}.aa-pagination-controls{display:flex;align-items:center;gap:.75rem}.aa-page-btn{width:32px;height:32px;border-radius:8px;border:1px solid #e2e8f0;background:#fff;color:#334155;display:flex;align-items:center;justify-content:center;cursor:pointer}.aa-page-btn:hover:not(:disabled){background:#f8fafc}.aa-page-btn:disabled{opacity:.4;cursor:not-allowed}.aa-page-indicator{font-size:.82rem;font-weight:600;color:#334155;min-width:3.5rem;text-align:center}.aa-pill{padding:.25rem .65rem;border-radius:999px;font-size:.75rem;font-weight:600}.aa-pill--on{background:#f0fdf4;color:#166534}.aa-pill--off{background:#fefce8;color:#854d0e}.aa-edit-btn{display:inline-flex;align-items:center;gap:.4rem;padding:.4rem .8rem;border-radius:8px;border:1px solid #e2e8f0;background:#fff;color:#667eea;font-size:.82rem;font-weight:600;cursor:pointer}.aa-edit-btn:hover{background:#f8fafc}.aa-modal-overlay{position:fixed;inset:0;background:#0f172a80;display:flex;align-items:center;justify-content:center;z-index:10000;padding:1rem}.aa-modal{background:#fff;border-radius:14px;width:100%;max-width:480px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.aa-modal-header{display:flex;align-items:center;justify-content:space-between;padding:1.25rem 1.5rem;border-bottom:1px solid #e2e8f0}.aa-modal-header h3{margin:0;font-size:1.1rem;color:#1e293b}.aa-modal-close{border:none;background:transparent;color:#94a3b8;cursor:pointer;font-size:1rem}.aa-modal-body{padding:1.5rem;overflow-y:auto;flex:1}.aa-form-row{margin-bottom:1rem}.aa-form-row label{display:block;font-size:.8rem;font-weight:600;color:#64748b;margin-bottom:.35rem}.aa-form-row input{width:100%;padding:.55rem .75rem;border:1px solid #e2e8f0;border-radius:8px;font-size:.9rem;color:#1e293b;background:#fff;color-scheme:light;box-sizing:border-box}.aa-form-row input:focus{outline:none;border-color:#667eea}.aa-form-divider{height:1px;background:#e2e8f0;margin:1.25rem 0}.aa-form-subheading{font-size:.85rem;font-weight:700;color:#334155;margin-bottom:.75rem}.aa-toggle-row{display:flex;align-items:center;justify-content:space-between;padding:.5rem 0;font-size:.88rem;color:#334155}.aa-toggle{width:42px;height:24px;border-radius:999px;border:none;background:#cbd5e1;position:relative;cursor:pointer;padding:0;flex-shrink:0;transition:background .2s ease}.aa-toggle--on{background:#667eea}.aa-toggle-thumb{position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform .2s ease}.aa-toggle--on .aa-toggle-thumb{transform:translate(18px)}.aa-toggle:disabled{opacity:.6;cursor:not-allowed}.aa-modal-footer{display:flex;justify-content:flex-end;gap:.75rem;padding:1.1rem 1.5rem;border-top:1px solid #e2e8f0}.aa-btn-primary,.aa-btn-secondary{display:inline-flex;align-items:center;gap:.5rem;padding:.6rem 1.2rem;border-radius:8px;font-size:.88rem;font-weight:600;cursor:pointer;border:none}.aa-btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.aa-btn-secondary{background:#f1f5f9;color:#334155}.aa-btn-primary:disabled,.aa-btn-secondary:disabled{opacity:.6;cursor:not-allowed}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{width:100%;height:100%;overflow-x:hidden}body{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;background:#f5f7fa;color:#333;line-height:1.6;margin:0;padding:0}.dashboard-container{display:flex;flex-direction:column;height:100vh;width:100vw;overflow:hidden;min-width:100%}.dashboard-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:1rem 2rem;display:flex;justify-content:space-between;align-items:center;box-shadow:0 2px 10px #0000001a;z-index:1000;flex-shrink:0;min-height:70px;width:100%}.header-left h1{font-size:1.5rem;font-weight:600;margin-bottom:.2rem}.header-left h1 svg{margin-right:.5rem;color:gold}.system-status{font-size:.9rem;display:flex;align-items:center;gap:.3rem}.system-status.online{color:#4ade80}.system-status.offline{color:#f87171}.header-right,.agent-info{display:flex;align-items:center;gap:1rem}.agent-controls{display:flex;gap:.5rem}.language-selector{display:flex;align-items:center;gap:.4rem;background:#ffffff1a;border-radius:6px;padding:.3rem .6rem}.language-icon{color:#fffc;font-size:.85rem}.language-select{background:transparent;border:none;color:#fff;font-size:.85rem;font-weight:600;cursor:pointer;outline:none;padding:0}.language-select option{background:#1e293b;color:#fff}.btn{padding:.5rem 1rem;border:none;border-radius:6px;cursor:pointer;font-size:.9rem;font-weight:500;transition:all .2s ease;display:inline-flex;align-items:center;gap:.3rem}.btn:hover{transform:translateY(-1px);box-shadow:0 4px 12px #00000026}.btn:disabled{opacity:.6;cursor:not-allowed;transform:none}.btn-primary{background:#3b82f6;color:#fff}.btn-primary:hover:not(:disabled){background:#2563eb}.btn-secondary{background:#6b7280;color:#fff}.btn-secondary:hover:not(:disabled){background:#4b5563}.btn-success{background:#10b981;color:#fff}.btn-success:hover:not(:disabled){background:#059669}.btn-danger{background:#ef4444;color:#fff}.btn-danger:hover:not(:disabled){background:#dc2626}.btn-sm{padding:.25rem .5rem;font-size:.8rem}.dashboard-main{display:flex;flex:1;overflow:hidden;min-height:0;width:100%}.sidebar{width:250px;min-width:250px;background:#fff;border-right:1px solid #e5e7eb;padding:1.5rem 0;overflow-y:auto;flex-shrink:0}.nav-menu{list-style:none}.nav-item{padding:.75rem 1.5rem;display:flex;align-items:center;gap:.75rem;cursor:pointer;transition:all .2s ease;border-left:3px solid transparent;position:relative}.nav-item:hover{background:#f3f4f6;border-left-color:#d1d5db}.nav-item.active{background:#eff6ff;border-left-color:#3b82f6;color:#3b82f6}.nav-item svg{width:20px;text-align:center}.nav-item span:first-of-type{flex:1}.alert-count,.queue-count,.case-count,.escalation-count{background:#ef4444;color:#fff;font-size:.75rem;padding:.2rem .5rem;border-radius:12px;min-width:20px;text-align:center}.queue-count{background:#f59e0b}.case-count{background:#8b5cf6}.escalation-count{background:#dc3545;animation:pulse-escalation 2s infinite}@keyframes pulse-escalation{0%{opacity:1}50%{opacity:.7}to{opacity:1}}.content-area{flex:1;overflow-y:auto;padding:2rem;background:#f9fafb;min-width:0;width:calc(100vw - 250px);max-width:calc(100vw - 250px)}.content-section{display:block}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem;flex-wrap:wrap;gap:1rem}.section-header h2{font-size:1.75rem;font-weight:600;color:#111827}.section-controls{display:flex;gap:1rem;align-items:center;flex-wrap:wrap;min-width:0}.last-updated{font-size:.9rem;color:#6b7280}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1.5rem;margin-bottom:2rem;width:100%;max-width:100%;padding:0}.metric-card{background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 1px 3px #0000001a;display:flex;align-items:center;gap:1rem;transition:transform .2s ease}.metric-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.metric-card.clickable{cursor:pointer}.metric-card.clickable:hover{transform:translateY(-4px);box-shadow:0 6px 16px #0003}.metric-card.clickable:active{transform:translateY(-2px)}.metric-icon{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.5rem;color:#fff}.alert-metric .metric-icon{background:linear-gradient(135deg,#ef4444,#dc2626)}.queue-metric .metric-icon{background:linear-gradient(135deg,#f59e0b,#d97706)}.user-metric .metric-icon{background:linear-gradient(135deg,#10b981,#059669)}.response-metric .metric-icon{background:linear-gradient(135deg,#3b82f6,#2563eb)}.success-metric .metric-icon{background:linear-gradient(135deg,#22c55e,#16a34a)}.metric-content h3{font-size:.9rem;font-weight:500;color:#6b7280;margin-bottom:.5rem}.metric-value{font-size:2rem;font-weight:700;color:#111827;margin-bottom:.25rem}.metric-trend{display:flex;align-items:center;gap:.25rem;font-size:.8rem;color:#6b7280}.trend-icon{font-weight:700}.alerts-section{background:#fff;border-radius:12px;padding:1.5rem;box-shadow:0 1px 3px #0000001a;margin-bottom:2rem}.alerts-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;padding-bottom:1rem;border-bottom:2px solid #f3f4f6}.alerts-header h3{font-size:1.25rem;font-weight:600;color:#111827;display:flex;align-items:center;gap:.5rem}.alerts-header h3 svg{color:#ef4444}.alerts-count{display:flex;align-items:center;gap:.5rem}.count-badge{background:linear-gradient(135deg,#ef4444,#dc2626);color:#fff;padding:.5rem 1rem;border-radius:20px;font-size:1.25rem;font-weight:700;min-width:50px;text-align:center}.count-label{font-size:.9rem;color:#6b7280;font-weight:500}.alerts-list{display:grid;gap:1rem}.alert-card{background:#fef2f2;border:2px solid #fee2e2;border-radius:10px;padding:1.25rem;transition:all .3s ease}.alert-card:hover{border-color:#fecaca;box-shadow:0 4px 12px #ef44441a;transform:translateY(-2px)}.escalation-alert{background:linear-gradient(to right,#fef2f2,#fff)}.alert-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:.75rem;border-bottom:1px solid #fee2e2}.alert-status{display:flex;align-items:center;gap:.5rem}.status-icon{font-size:1.25rem}.status-icon.critical{color:#dc2626;animation:pulse 2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.status-text{font-weight:700;text-transform:uppercase;font-size:.85rem;color:#dc2626;letter-spacing:.5px}.alert-time{font-size:.85rem;color:#6b7280;font-weight:500}.alert-body{display:flex;flex-wrap:wrap;gap:1.5rem;align-items:center}.alert-detail{display:flex;flex-direction:column;gap:.25rem;align-items:flex-start}.detail-label{font-weight:600;color:#6b7280;font-size:.8rem;text-transform:uppercase;letter-spacing:.5px}.detail-value{color:#111827;font-size:.95rem;font-weight:600}.alert-actions{display:flex;gap:.5rem;margin-top:1rem;padding-top:.75rem;border-top:1px solid #fee2e2;flex-wrap:wrap}.alert-action-btn{display:flex;align-items:center;gap:.35rem;padding:.4rem .9rem;border:none;border-radius:6px;font-size:.8rem;font-weight:600;cursor:pointer;transition:background .2s,transform .1s,opacity .2s}.alert-action-btn:disabled{opacity:.6;cursor:not-allowed}.alert-action-btn:not(:disabled):hover{transform:translateY(-1px)}.alert-action-btn.assign-btn{background:#3b82f6;color:#fff}.alert-action-btn.assign-btn:not(:disabled):hover{background:#2563eb}.alert-action-btn.resolve-btn{background:#10b981;color:#fff}.alert-action-btn.resolve-btn:not(:disabled):hover{background:#059669}.alert-action-btn.reset-btn{background:#f59e0b;color:#fff}.alert-action-btn.reset-btn:not(:disabled):hover{background:#d97706}.alert-action-btn.delete-btn{background:#ef4444;color:#fff}.alert-action-btn.delete-btn:not(:disabled):hover{background:#dc2626}.no-alerts{text-align:center;padding:3rem 1rem;color:#6b7280}.no-alerts-icon{font-size:4rem;color:#10b981;margin-bottom:1rem}.no-alerts p{font-size:1.25rem;font-weight:600;color:#374151;margin-bottom:.5rem}.no-alerts-subtext{font-size:.95rem;color:#9ca3af}.activity-section{background:#fff;border-radius:12px;padding:1.5rem;box-shadow:0 1px 3px #0000001a}.activity-section h3{margin-bottom:1rem;color:#111827}.activity-feed{max-height:300px;overflow-y:auto}.activity-item{display:flex;gap:1rem;padding:.75rem 0;border-bottom:1px solid #f3f4f6}.activity-item:last-child{border-bottom:none}.activity-icon{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.8rem;flex-shrink:0}.activity-icon.info{background:#3b82f6}.activity-icon.warning{background:#f59e0b}.activity-icon.error{background:#ef4444}.activity-icon.success{background:#10b981}.activity-content{flex:1}.activity-text{font-weight:500;color:#111827;margin-bottom:.25rem}.activity-time{font-size:.8rem;color:#6b7280}.alerts-table-container,.queue-table-container{background:#fff;border-radius:12px;overflow:auto;box-shadow:0 1px 3px #0000001a;width:100%;max-width:100%}.alerts-table,.queue-table{width:100%;min-width:800px;border-collapse:collapse}.alerts-table th,.queue-table th{background:#f9fafb;padding:1rem;text-align:left;font-weight:600;color:#374151;border-bottom:1px solid #e5e7eb}.alerts-table td,.queue-table td{padding:1rem;border-bottom:1px solid #f3f4f6;vertical-align:middle}.alert-row:hover,.queue-row:hover{background:#f9fafb}.no-data{text-align:center;color:#6b7280;font-style:italic;padding:2rem}.status-badge{padding:.25rem .75rem;border-radius:12px;font-size:.8rem;font-weight:500;text-transform:uppercase}.status-pending{background:#fef3c7;color:#92400e}.status-assigned{background:#dbeafe;color:#1e40af}.status-in-progress{background:#fde68a;color:#b45309}.status-resolved{background:#d1fae5;color:#065f46}.status-escalated{background:#fee2e2;color:#991b1b}.priority-indicator{width:12px;height:12px;border-radius:50%;display:inline-block;margin-right:.5rem}.priority-high{background:#ef4444}.priority-medium{background:#f59e0b}.priority-low{background:#10b981}.priority-critical{background:#7c2d12;box-shadow:0 0 0 2px #fed7d7}.alert-type{display:flex;align-items:center;gap:.5rem;font-weight:500}.alert-type.sos{color:#dc2626}.alert-type.med{color:#059669}.alert-type.legal{color:#7c2d12}.alert-type.zzz{color:#4338ca}.filter-select,.search-input,.date-input{padding:.5rem .75rem;border:1px solid #d1d5db;border-radius:6px;font-size:.9rem;background:#fff}.filter-select:focus,.search-input:focus,.date-input:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.search-container{position:relative;display:flex;align-items:center}.search-icon{position:absolute;left:.75rem;color:#6b7280;z-index:1}.search-input{padding-left:2.5rem}.users-container{display:flex;flex-direction:column;gap:2rem}.user-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 1px 3px #0000001a}.stat-item{display:flex;justify-content:space-between;align-items:center;padding:.5rem 0;border-bottom:1px solid #f3f4f6}.stat-item:last-child{border-bottom:none}.stat-label{font-weight:500;color:#6b7280}.stat-value{font-weight:700;color:#111827;font-size:1.1rem}.users-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:1rem}.user-card{background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 1px 3px #0000001a;transition:transform .2s ease;cursor:pointer}.user-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.user-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.user-name{font-weight:600;color:#111827}.user-status{padding:.25rem .5rem;border-radius:6px;font-size:.75rem;font-weight:500}.user-status.active{background:#d1fae5;color:#065f46}.user-status.in-transit{background:#dbeafe;color:#1e40af}.user-status.paused{background:#fef3c7;color:#92400e}.user-status.overdue{background:#fee2e2;color:#991b1b}.user-details{display:flex;flex-direction:column;gap:.5rem;font-size:.9rem;color:#6b7280}.user-details svg{margin-right:.5rem;width:14px}.reports-container{display:flex;flex-direction:column;gap:2rem}.report-summary{background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 1px 3px #0000001a}.report-summary h3{margin-bottom:1rem;color:#111827}.summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem}.summary-item{display:flex;justify-content:space-between;align-items:center;padding:.75rem;background:#f9fafb;border-radius:8px}.summary-label{font-weight:500;color:#6b7280}.summary-value{font-weight:700;color:#111827;font-size:1.2rem}.report-details{padding:1rem;background:#f9fafb;border-radius:8px;margin-top:1rem}.report-details h4,.report-details h5{color:#111827;margin-bottom:.5rem}.report-details ul{margin-left:1rem}.report-details li{margin-bottom:.25rem}.loading-overlay{display:none;position:fixed;top:0;left:0;width:100vw;height:100vh;background:#ffffffe6;z-index:3000;justify-content:center;align-items:center}.loading-overlay.active{display:flex}.loading-spinner{display:flex;flex-direction:column;align-items:center;gap:1rem;color:#3b82f6}.loading-spinner span{font-size:1.1rem;font-weight:500}@media (min-width: 1600px){.metrics-grid{grid-template-columns:repeat(5,1fr);max-width:1600px}.content-area{padding:2.5rem}}@media (max-width: 1400px){.metrics-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1rem}.content-area{padding:1.5rem}}@media (max-width: 1024px){.dashboard-main{flex-direction:column}.sidebar{width:100%;min-width:auto;padding:1rem;border-right:none;border-bottom:1px solid #e5e7eb}.nav-menu{display:flex;flex-wrap:wrap;gap:.5rem;justify-content:center}.nav-item{padding:.5rem 1rem;border-left:none;border-radius:6px;background:#f3f4f6;margin:0}.nav-item.active{background:#3b82f6;color:#fff}.content-area{padding:1rem;width:100%;max-width:100%}.metrics-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem}.alerts-table,.queue-table{min-width:600px}}@media (max-width: 768px){.dashboard-header{padding:1rem;flex-direction:column;gap:1rem;text-align:center;min-height:auto}.section-header{flex-direction:column;gap:1rem;align-items:stretch}.section-controls{justify-content:space-between;flex-wrap:wrap}.metrics-grid{grid-template-columns:1fr}.metric-card{padding:1rem}.users-grid,.user-stats{grid-template-columns:1fr}}.agent-dashboard{min-height:100vh;background:#f5f7fa;color:#333}.agent-dashboard.loading{display:flex;align-items:center;justify-content:center}.loading-spinner{text-align:center;color:#667eea}.loading-spinner span{display:block;margin-top:16px;font-size:1.1rem}.agent-header{background:#fff;padding:20px 30px;border-bottom:1px solid #e1e5e9;display:flex;justify-content:space-between;align-items:center}.agent-info h1{margin:0 0 8px;color:#333;font-size:1.8rem;display:flex;align-items:center;gap:12px}.agent-info h1 svg{color:#667eea}.agent-details{display:flex;align-items:center;gap:20px}.agent-name{font-weight:500;color:#666}.agent-status{display:flex;align-items:center;gap:6px;padding:4px 12px;border-radius:20px;font-size:14px;font-weight:500}.agent-status.status-available{background:#d4edda;color:#155724}.agent-status.status-busy{background:#fff3cd;color:#856404}.agent-status.status-offline{background:#f8d7da;color:#721c24}.agent-actions{display:flex;align-items:center;gap:12px}.agent-tabs{background:#fff;padding:0 30px;border-bottom:1px solid #e1e5e9;display:flex;gap:0}.tab-btn{background:none;border:none;padding:16px 24px;cursor:pointer;border-bottom:3px solid transparent;transition:all .2s;display:flex;align-items:center;gap:8px;font-weight:500;color:#666}.tab-btn:hover{background:#f8f9fa;color:#333}.tab-btn.active{color:#667eea;border-bottom-color:#667eea;background:#f8f9fa}.agent-content{padding:30px}.agent-overview{display:flex;flex-direction:column;gap:30px}.status-section h3,.priority-section h3{margin:0 0 16px;color:#333}.status-controls{display:flex;gap:12px}.status-btn{padding:12px 20px;border:2px solid #e1e5e9;border-radius:8px;background:#fff;color:#000;cursor:pointer;transition:all .2s;display:flex;align-items:center;gap:8px;font-weight:500}.status-btn:hover{border-color:#667eea;background:#87ceeb;color:#fff}.status-btn.active{background:#667eea;color:#fff;border-color:#667eea}.quick-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.stat-card{background:#fff;padding:24px;border-radius:12px;box-shadow:0 2px 8px #0000001a;display:flex;align-items:center;gap:16px}.stat-icon{width:50px;height:50px;border-radius:12px;background:#667eea;color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.2rem}.stat-number{font-size:2rem;font-weight:700;color:#333}.stat-label{color:#666;font-size:14px}.priority-section{background:#fff;padding:24px;border-radius:12px;box-shadow:0 2px 8px #0000001a}.alert-list{display:flex;flex-direction:column;gap:12px}.priority-alert{padding:16px;border:1px solid #ffc107;border-radius:8px;background:#fff8e1;display:flex;justify-content:space-between;align-items:center}.alert-title{font-weight:600;color:#333;margin-bottom:4px}.alert-details{display:flex;align-items:center;gap:16px;color:#666;font-size:14px}.alert-details svg{color:#667eea}.my-cases,.my-travelers{background:#fff;padding:24px;border-radius:12px;box-shadow:0 2px 8px #0000001a}.my-cases h3,.my-travelers h3{margin:0 0 20px;color:#333}.cases-list,.travelers-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:20px}.case-card,.traveler-card{border:1px solid #e1e5e9;border-radius:8px;padding:20px;background:#fafbfc;transition:transform .2s,box-shadow .2s}.case-card:hover,.traveler-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #0000001a}.case-header,.traveler-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.case-id,.traveler-name{font-weight:600;color:#333}.case-priority{padding:4px 8px;border-radius:4px;font-size:12px;font-weight:600}.priority-high{background:#dc3545;color:#fff}.priority-medium{background:#ffc107;color:#333}.priority-low{background:#28a745;color:#fff}.traveler-status{padding:4px 8px;border-radius:4px;font-size:12px;font-weight:600}.status-safe{background:#d4edda;color:#155724}.status-overdue{background:#f8d7da;color:#721c24}.status-emergency{background:#dc3545;color:#fff}.case-content,.traveler-details{margin-bottom:16px}.case-title{font-weight:600;margin-bottom:8px;color:#333}.case-traveler,.case-location,.case-time,.traveler-location,.traveler-checkin,.traveler-risk{display:flex;align-items:center;gap:8px;margin-bottom:4px;color:#666;font-size:14px}.case-traveler svg,.case-location svg,.case-time svg,.traveler-location svg,.traveler-checkin svg{color:#667eea;width:14px}.traveler-risk .risk-low{color:#28a745;font-weight:500}.traveler-risk .risk-medium{color:#ffc107;font-weight:500}.traveler-risk .risk-high{color:#dc3545;font-weight:500}.case-actions,.traveler-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}@media (max-width: 768px){.agent-header{flex-direction:column;gap:16px;align-items:flex-start}.agent-details{flex-direction:column;align-items:flex-start;gap:8px}.agent-tabs{padding:0 15px;overflow-x:auto}.tab-btn{padding:12px 16px;font-size:14px}.agent-content{padding:20px 15px}.quick-stats{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}.cases-list,.travelers-list{grid-template-columns:1fr}.status-controls{flex-wrap:wrap}.alert-details{flex-wrap:wrap;gap:8px}.priority-alert{flex-direction:column;align-items:flex-start;gap:12px}}.my-tasks{background:#fff;padding:24px;border-radius:12px;box-shadow:0 2px 8px #0000001a}.my-tasks h3{margin:0 0 20px;color:#333;font-size:1.5rem}.tasks-list{display:flex;flex-direction:column;gap:16px}.task-card{background:#fff;border:2px solid #e1e5e9;border-radius:10px;padding:20px;transition:all .2s;box-shadow:0 2px 4px #0000000d}.task-card:hover{border-color:#667eea;box-shadow:0 4px 12px #667eea26;transform:translateY(-2px)}.task-card.priority-high,.task-card.priority-urgent{border-left:4px solid #dc3545}.task-card.priority-medium{border-left:4px solid #ffc107}.task-card.priority-low{border-left:4px solid #28a745}.task-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:12px;border-bottom:2px solid #f0f0f0}.task-type{display:flex;align-items:center;gap:8px;font-weight:600;color:#667eea;font-size:.95rem}.task-priority{padding:4px 12px;border-radius:20px;font-size:.75rem;font-weight:600;text-transform:uppercase}.task-priority.priority-urgent{background:#dc3545;color:#fff}.task-priority.priority-high{background:#ff6b6b;color:#fff}.task-priority.priority-medium{background:#ffc107;color:#333}.task-priority.priority-low{background:#28a745;color:#fff}.task-content{margin-bottom:16px}.task-description{font-size:1.05rem;color:#333;margin-bottom:12px;line-height:1.6}.task-user,.task-notes{display:flex;align-items:flex-start;gap:8px;margin:8px 0;font-size:.9rem;color:#666}.task-user svg,.task-notes svg{color:#667eea;margin-top:2px}.task-user strong,.task-notes strong{color:#333;margin-right:4px}.task-meta{display:flex;gap:20px;margin-top:12px;padding-top:12px;border-top:1px solid #f0f0f0;font-size:.85rem;color:#999}.task-assigned-by,.task-created{display:flex;align-items:center;gap:6px}.task-assigned-by svg,.task-created svg{color:#667eea}.task-actions{display:flex;gap:10px;flex-wrap:wrap}.task-actions .btn{display:flex;align-items:center;gap:6px;padding:8px 16px;font-size:.9rem}.no-data{text-align:center;padding:60px 20px;color:#999;font-style:italic;background:#f8f9fa;border-radius:8px;margin-top:20px}.action-banner{padding:12px 16px;border-radius:8px;margin-bottom:16px;font-weight:500}.action-banner-success{background:#d4edda;color:#155724;border:1px solid #c3e6cb}.action-banner-error{background:#f8d7da;color:#721c24;border:1px solid #f5c6cb}.case-card.case-resolved{opacity:.7;background:#f0fff4;border-color:#28a745}.modal-overlay{position:fixed;inset:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.resolve-modal{background:#fff;border-radius:12px;padding:28px;width:90%;max-width:480px;box-shadow:0 8px 32px #0003}.resolve-modal h4{margin:0 0 8px;font-size:1.2rem;color:#333}.resolve-textarea{width:100%;border:1px solid #dee2e6;border-radius:8px;padding:10px 12px;font-size:.95rem;resize:vertical;font-family:inherit;color:#333;box-sizing:border-box}.resolve-textarea:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea26}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:16px}.trip-status-control{display:flex;align-items:center;gap:8px;flex:1}.trip-status-select{flex:1;border:1px solid #dee2e6;border-radius:6px;padding:6px 10px;font-size:.85rem;color:#333;background:#fff;cursor:pointer}.trip-status-select:focus{outline:none;border-color:#667eea}.trip-status-select:disabled{opacity:.6;cursor:not-allowed}.traveler-trip-status{display:flex;align-items:center;gap:8px;margin-bottom:4px;color:#666;font-size:14px}.trip-status-badge{background:#e8ecff;color:#667eea;padding:2px 8px;border-radius:10px;font-size:12px;font-weight:600}.language-selector{display:flex;align-items:center;gap:.4rem;background:#f1f3f5;border:1px solid #dee2e6;border-radius:8px;padding:.35rem .75rem;cursor:pointer}.language-icon{color:#667eea;font-size:.9rem}.language-select{background:transparent;border:none;color:#333;font-size:.85rem;font-weight:600;cursor:pointer;outline:none;padding:0}.language-select option{background:#fff;color:#333}.login-container{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#667eea,#764ba2);padding:20px;box-sizing:border-box}.login-card{background:#fff;border-radius:12px;box-shadow:0 10px 30px #0000001a;padding:40px;width:100%;max-width:400px;animation:slideIn .3s ease-out;position:relative}.login-lang-selector{position:absolute;top:16px;right:16px;display:flex;align-items:center;gap:6px;color:#6b7280;font-size:.82rem}.login-lang-select{border:1px solid #d1d5db;border-radius:5px;padding:3px 6px;font-size:.82rem;color:#374151;background:#fff;cursor:pointer;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(-20px)}to{opacity:1;transform:translateY(0)}}.login-header{text-align:center;margin-bottom:30px}.login-logo{font-size:3rem;color:#667eea;margin-bottom:10px}.login-header h2{margin:0 0 8px;color:#333;font-size:1.8rem;font-weight:600}.login-header p{margin:0;color:#666;font-size:.9rem}.login-form{display:flex;flex-direction:column;gap:20px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group label{font-weight:500;color:#333;font-size:.9rem}.form-group input{padding:12px 16px;border:2px solid #e1e5e9;border-radius:8px;font-size:1rem;color:#333;transition:border-color .2s,box-shadow .2s;background:#fff}.form-group input:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}.form-group input:disabled{background:#f8f9fa;color:#6c757d;cursor:not-allowed}.form-group input::placeholder{color:#999;opacity:1}.password-input-container{position:relative;display:flex;align-items:center}.password-input-container input{flex:1;padding-right:45px}.password-toggle{position:absolute;right:12px;background:none;border:none;color:#666;cursor:pointer;padding:8px;border-radius:4px;transition:color .2s}.password-toggle:hover:not(:disabled){color:#667eea}.password-toggle:disabled{cursor:not-allowed;opacity:.5}.login-button{background:#667eea;color:#fff;border:none;padding:14px 20px;border-radius:8px;font-size:1rem;font-weight:500;cursor:pointer;transition:background-color .2s,transform .1s;display:flex;align-items:center;justify-content:center;gap:8px}.login-button:hover:not(:disabled){background:#5a6fd8;transform:translateY(-1px)}.login-button:active:not(:disabled){transform:translateY(0)}.login-button:disabled{background:#a0a0a0;cursor:not-allowed;transform:none}.error-message{background:#ffeaea;color:#d63384;padding:12px 16px;border-radius:8px;border-left:4px solid #d63384;font-size:.9rem;animation:shake .5s ease-in-out}@keyframes shake{0%,to{transform:translate(0)}25%{transform:translate(-5px)}75%{transform:translate(5px)}}.login-footer{text-align:center;margin-top:30px;padding-top:20px;border-top:1px solid #e1e5e9}.login-footer p{margin:0;color:#999;font-size:.8rem}@media (max-width: 480px){.login-container{padding:10px}.login-card{padding:30px 20px}.login-header h2{font-size:1.5rem}.login-logo{font-size:2.5rem}}.App{width:100%;height:100vh;margin:0;padding:0}.auth-loading{display:flex;align-items:center;justify-content:center;height:100vh;background:linear-gradient(135deg,#667eea,#764ba2)}.auth-loading .loading-spinner{text-align:center;color:#fff}.auth-loading .spinner{width:40px;height:40px;border:4px solid rgba(255,255,255,.3);border-top:4px solid white;border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 20px}.auth-loading p{margin:0;font-size:1.1rem;color:#ffffffe6}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}